Admin Assistant
PKF (Chartered Accountants& Business advisers)
Total years of experience :12 years, 6 Months
-Managed the day-to-day tactical and long-term strategic activities within the business.
-Preparing financial statements for auditing.
-Conducted cost, schedule, contract performance, variance and risk analysis.
-Reduced and controlled expenses by improving resource allocation.
-Reviewed and approved billing invoices and expense reports.
-Prepared more than 2000 Designated Depository Agency Financial performance reports per one year.
-Maintained high levels of partner satisfaction through showing innovative image about the company for the clients.
-Presented company goals and objectives to new principals.
- Answer calls professionally.
- Respond to customer inquiries.
- Research required information using available resources.
- Handle and resolve customer complaints.
- Provide customers with product and service information.
- Follow up customer calls where necessary.
- Provided accurate and appropriate information in response to customer inquiries.
- Demonstrated mastery of customer service call script within specified time frames.
- Addressed customer service inquiries in a timely and accurate fashion.
- Provided cross training to 10 staff members.
- Obtain a diploma in Business Administration Management. - Advanced coursework in Business Administration.