Total Years of Experience: 15 Years, 11 Months
October 2018
To Present
Consumer Credit Assistant Manager
at Jordan Ahli Bank
Location :
Jordan - Amman
-Support the Credit Manager in supervising the department operations to ensure efficient and effective credit evaluation processes.
-Provide guidance and training for staff members.
-Review credit applications for creditworthiness and credit limits and assist the Credit Manager in final decision based on risk assessment in addition to established criteria.
-Implement risk management strategies to identify and mitigate credit risks.
-Optimize the overall consumer credit experience and maintain high levels of consumer satisfaction in answering inquiries related to credit issues and disputes. Moreover, facilitate the process through coordinating with other departments.
-Adherence to CBJ regulatory guidelines in addition to policies and procedures.
-Provide guidance and training for staff members.
-Review credit applications for creditworthiness and credit limits and assist the Credit Manager in final decision based on risk assessment in addition to established criteria.
-Implement risk management strategies to identify and mitigate credit risks.
-Optimize the overall consumer credit experience and maintain high levels of consumer satisfaction in answering inquiries related to credit issues and disputes. Moreover, facilitate the process through coordinating with other departments.
-Adherence to CBJ regulatory guidelines in addition to policies and procedures.
August 2014
To October 2018
Credit Officer
at Jordan Ahli Bank
Location :
Jordan - Amman
-Collect the needed financial documentation and assess the clients’ creditworthiness as per P&Ps and CBJ regulations.
-Set up and schedule payment plans for clients clarifying monthly instalment amounts content.
-Maintain and update loan applications records.
-Set up and schedule payment plans for clients clarifying monthly instalment amounts content.
-Maintain and update loan applications records.
May 2011
To June 2014
Senior Customer Service Officer
at Arab Bank
Location :
Jordan - Amman
-Manage a team consisting of six customer service officers / cashiers.
-Process cash and check deposits, withdrawals, and payments accurately and efficiently as per bank policies and procedures.
-Conduct various financial transactions such as issuing cashier's checks, money orders, as well as processing loan payments and account transfers.
-Identify and promote bank products and services that meet customers' financial needs on savings accounts, credit cards, and loans.
-Ensure compliance with bank security measures and procedures to safeguard against fraud and theft, including verifying customer identities and following authentication protocols.
-Maintain accurate records of transactions and balancing cash drawers at the end of each shift to ensure accuracy and accountability.
-Process cash and check deposits, withdrawals, and payments accurately and efficiently as per bank policies and procedures.
-Conduct various financial transactions such as issuing cashier's checks, money orders, as well as processing loan payments and account transfers.
-Identify and promote bank products and services that meet customers' financial needs on savings accounts, credit cards, and loans.
-Ensure compliance with bank security measures and procedures to safeguard against fraud and theft, including verifying customer identities and following authentication protocols.
-Maintain accurate records of transactions and balancing cash drawers at the end of each shift to ensure accuracy and accountability.
March 2008
To April 2011
Customer Service Officer
at Arab Bank
Location :
Jordan - Amman
-Serves customers by completing account transactions.
-Answer customer’s inquiries about their accounts and bank’s services and products.
-Assist customers with making deposits and withdrawals.
-Cross-sells bank products and services.
-Answer customer’s inquiries about their accounts and bank’s services and products.
-Assist customers with making deposits and withdrawals.
-Cross-sells bank products and services.
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