Customer Service Representative
myTV
Total years of experience :1 years, 3 Months
-Customer Service/Support (Following up with customers, responding to customers’ inquiries/complaints, replying to calls/E-mails, Zopim live chat)
-Sales Report (weekly report)
- Social Media (Managing posts/competitions, advertising our page, replying to inboxes)
-Translation (Translating website content from English to Arabic)
-Call For Life (Following-up with Donors)
-Sales (Selling products that are profitable for the center)
-Inventory
-Data-Entry
• Participated in market research to determine the pricing strategy of TIDA 2014 model against its competitor models
• Showroom training on customer service and responding to customer queries, as well as follow-ups
• Brainstorming sessions to give ideas for new marketing campaigns
• Helping in PR publications and press-conference releases about the TIDA 2014 model
• Translation from English to Arabic and vice versa
Bachelor of Business Studies – Marketing & Advertising Dean’s Honor List, School of Business (2011)
