Reem Elhassan

Ensure all employee files related to leaves are kept updated and accurate according to quality and audit
standards
 Manage/ validate required updates (STF) to HQ for employees going/returning from leave
 Ensures compliance and appropriate implementation of the Collective Agreement(s) (Academic) and the various
University academic policies, procedures and programs
 Assists with the procedures for the appointment and promotion of clinicals and adjuncts;
 Assists with the tenure, promotion, transfer between ranks and assessment procedures in accordance with the
Collective Agreement and the GFC Handbook;
 Assists with the Academic merit process;
 Manages the process for the research and scholarship leave for CSM; works collaboratively with the People,
Processes & Solutions team
 Maintains the CSM Database and file room
 Works closely with the Senior Specialist, Academic Affairs and Operations
 Update employee records in G-SKED, SIGMA HR accordingly
 Facilitate benefit and group insurance and supports employees benefit inquiries
 Validate benefits remittance to benefit carriers, informs HQ of required corrections prior to file submission
 Provide confidential professional consultation to employees regarding leaves
 Works with employees on leave in conjunction with managers to support back to work programs within division
including LOA, medical leave, STD, LTD, WCB and accommodations
 Provide guidance and support to Divisional Management team in the area of coordinating and tracking all
employees on LOA, medical leave, STD, LTD
 Facilitate Employee Services Tenure program

Uphold exceptional guest service standards and Create A Remarkable Experience (CARE), both inflight and on
the ground
* Ensure the safety, security and comfort of all guests; which includes enforcing and following all standard
operating procedures to ensure compliance with WestJet Encore and regulatory requirements
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* Operate safety and emergency equipment such as oxygen systems, aircraft doors, fire extinguishers, galley
equipment, communication equipment, and lighting systems
* Complete service and sales in accordance with WestJet Encore service standards
* Greet and engage guests onboard the aircraft
* Carry oneself with the utmost professionalism while on-duty
* Ability to handle first aid situations onboard the aircraft

Communicated openly and honestly with the management team during to ensure it ran smoothly
* Coordinated meetings, developed meeting content
* Pre-screened all resumes prior to sending them to corporate hiring managers for consideration
* Carefully interviewed, selected, trained and supervised staff
* Greeted customers and provided excellent customer service, handled transactions
* Built loyal clientele through friendly interactions and consistent appreciation
* Strictly followed all cash, security, inventory, labour policies and procedures
* Accurately logged all daily shipping and receiving orders
* Addressed all employee harassment allegations, work complaints and other concerns
* Hired employees and initiated the new hire paperwork process
* Explained all of the human resources policies, procedures, laws, standards and regulations
* Responded to all customer inquiries thoroughly and professionally
* Helped customers with questions, problems and complaints in person and via telephone

Analyzed monthly balance sheet accounts for corporate reporting
* Suggested budgetary changes to increase company profits
* Managed office supplies, vendors, organization and upkeep
* Conducted inspections and performance measurements
* Screened applicant resumes and coordinated both phone and in-person interviews
* Organized all new hire, security and temporary paperwork
* Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO
* Operated the drive-through window and sales register quickly and efficiently
* Followed food safety procedures according to company policies and health and sanitation regulations

Bureau L-10, Montreal
* Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions
* Filed and addressed employee complaints in accordance with company policies and government regulations
* Completed reports and provided recommendations
* Served as the primary point of contact for incoming media calls, including requests for meetings and interviews
with company executives and experts
* Researched, developed and pitched stories that reflected the unique sensibilities of the PHOENICIA network;
Managed casting and selected shot locations
* Managed external contacts for CEO and kept track of periodic communication needed for priority contacts
ACKNOWLEDGEMENTS
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* Ensured smooth operations by supporting executive team and management
* Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups
of employees
* Human Resources - Interviewed, hired and trained team of four direct reports, increasing department
productivity and client acquisition rates - polar\[pak
* Participated in company’s internal 360 analysis project and personality test: result Protagonist (ENFJ)
ENFJs are natural-born leaders, full of passion and charisma. Reaching out and inspiring others to achieve and to do
good in the world. With a natural confidence that begets influence, ENFJs take a great deal of pride and joy in
guiding others to work together to improve themselves and their community.