Reem Elhassan, Human Resources Advisor

Reem Elhassan

Human Resources Advisor

Gardaworld

Location
United Arab Emirates - Dubai
Education
Master's degree, Business Administration
Experience
12 years, 9 Months

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Work Experience

Total years of experience :12 years, 9 Months

Human Resources Advisor at Gardaworld
  • Canada - Calgary
  • December 2013 to November 2021

Ensure all employee files related to leaves are kept updated and accurate according to quality and audit
standards
 Manage/ validate required updates (STF) to HQ for employees going/returning from leave
 Ensures compliance and appropriate implementation of the Collective Agreement(s) (Academic) and the various
University academic policies, procedures and programs
 Assists with the procedures for the appointment and promotion of clinicals and adjuncts;
 Assists with the tenure, promotion, transfer between ranks and assessment procedures in accordance with the
Collective Agreement and the GFC Handbook;
 Assists with the Academic merit process;
 Manages the process for the research and scholarship leave for CSM; works collaboratively with the People,
Processes & Solutions team
 Maintains the CSM Database and file room
 Works closely with the Senior Specialist, Academic Affairs and Operations
 Update employee records in G-SKED, SIGMA HR accordingly
 Facilitate benefit and group insurance and supports employees benefit inquiries
 Validate benefits remittance to benefit carriers, informs HQ of required corrections prior to file submission
 Provide confidential professional consultation to employees regarding leaves
 Works with employees on leave in conjunction with managers to support back to work programs within division
including LOA, medical leave, STD, LTD, WCB and accommodations
 Provide guidance and support to Divisional Management team in the area of coordinating and tracking all
employees on LOA, medical leave, STD, LTD
 Facilitate Employee Services Tenure program

Flight Attendant at Westjet
  • Canada - Calgary
  • November 2017 to March 2018

Uphold exceptional guest service standards and Create A Remarkable Experience (CARE), both inflight and on
the ground
* Ensure the safety, security and comfort of all guests; which includes enforcing and following all standard
operating procedures to ensure compliance with WestJet Encore and regulatory requirements
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* Operate safety and emergency equipment such as oxygen systems, aircraft doors, fire extinguishers, galley
equipment, communication equipment, and lighting systems
* Complete service and sales in accordance with WestJet Encore service standards
* Greet and engage guests onboard the aircraft
* Carry oneself with the utmost professionalism while on-duty
* Ability to handle first aid situations onboard the aircraft

Sales Person, Manager at Big Time Watches Kiosk
  • March 2011 to June 2013

Communicated openly and honestly with the management team during to ensure it ran smoothly
* Coordinated meetings, developed meeting content
* Pre-screened all resumes prior to sending them to corporate hiring managers for consideration
* Carefully interviewed, selected, trained and supervised staff
* Greeted customers and provided excellent customer service, handled transactions
* Built loyal clientele through friendly interactions and consistent appreciation
* Strictly followed all cash, security, inventory, labour policies and procedures
* Accurately logged all daily shipping and receiving orders
* Addressed all employee harassment allegations, work complaints and other concerns
* Hired employees and initiated the new hire paperwork process
* Explained all of the human resources policies, procedures, laws, standards and regulations
* Responded to all customer inquiries thoroughly and professionally
* Helped customers with questions, problems and complaints in person and via telephone

Administrative Assistant and Cashier at Restaurant Macgeorge O/A HARVEY’S
  • Canada
  • November 2008 to February 2011

Analyzed monthly balance sheet accounts for corporate reporting
* Suggested budgetary changes to increase company profits
* Managed office supplies, vendors, organization and upkeep
* Conducted inspections and performance measurements
* Screened applicant resumes and coordinated both phone and in-person interviews
* Organized all new hire, security and temporary paperwork
* Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO
* Operated the drive-through window and sales register quickly and efficiently
* Followed food safety procedures according to company policies and health and sanitation regulations

Executive Secretary at Journal PHOENICIA Inc
  • October 2008 to February 2009

Bureau L-10, Montreal
* Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions
* Filed and addressed employee complaints in accordance with company policies and government regulations
* Completed reports and provided recommendations
* Served as the primary point of contact for incoming media calls, including requests for meetings and interviews
with company executives and experts
* Researched, developed and pitched stories that reflected the unique sensibilities of the PHOENICIA network;
Managed casting and selected shot locations
* Managed external contacts for CEO and kept track of periodic communication needed for priority contacts
ACKNOWLEDGEMENTS
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* Ensured smooth operations by supporting executive team and management
* Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups
of employees
* Human Resources - Interviewed, hired and trained team of four direct reports, increasing department
productivity and client acquisition rates - polar\[pak
* Participated in company’s internal 360 analysis project and personality test: result Protagonist (ENFJ)
ENFJs are natural-born leaders, full of passion and charisma. Reaching out and inspiring others to achieve and to do
good in the world. With a natural confidence that begets influence, ENFJs take a great deal of pride and joy in
guiding others to work together to improve themselves and their community.

Education

Master's degree, Business Administration
  • at University Canada West
  • August 2023
High school or equivalent, Human Resources and economics
  • at University of Montreal
  • January 2015

ECN349 : Economics of Social Problems– Grade A ECN355 : Canadian Public Finance – Grade A

Bachelor's degree, Human Resources and economics
  • at University of Montreal
  • January 2015

ECN349 : Economics of Social Problems– Grade A ECN355 : Canadian Public Finance – Grade A

Bachelor's degree, Applied Mathematics
  • at University of Calgary - 2500 University
  • January 2010

ECN349 : Economics of Social Problems– Grade A ECN355 : Canadian Public Finance – Grade A

Specialties & Skills

Workplace Investigations
Performance Management
Compensation and Benefits
Training and Development
Employee Relations
HUMAN RESOURCES
INVENTORY MANAGEMENT
MEETING FACILITATION
MICROSOFT OFFICE
MICROSOFT WINDOWS
orientation
problem solving
oracle hr
performance management
microsoft powerpoint
negotiation

Languages

English
Expert
French
Native Speaker
Arabic
Expert
Spanish
Beginner