ريم رفيق, Technical Support Engineer

ريم رفيق

Technical Support Engineer

Schneider Electric

البلد
المملكة المتحدة - كارديف
التعليم
بكالوريوس, Mechatronics Engineering
الخبرات
3 years, 5 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :3 years, 5 أشهر

Technical Support Engineer في Schneider Electric
  • مصر - القاهرة
  • نوفمبر 2018 إلى سبتمبر 2020

Dealing with customers on a daily basis through phone, email or chat
• Welcoming the customer and understanding their problem or request and
providing a suitable solution
• Product selection for industrial applications such as sensors, signaling,
variable speed drives, soft starters, HMIs or PLCs
• Being the single point of contact between the customer and other internal
parties
• Following up with internal departments to provide answers for customers
in a timely fashion
• Reviewing incoming calls or emails and assigning them to the correct
team or person

Validation Engineer في GlaxoSmithKline
  • الإمارات العربية المتحدة
  • فبراير 2018 إلى أكتوبر 2018

Performing the validation life cycle for stability chambers/ incubators
• Creating performance qualification protocols and reports for blistering
machine
• Creating performance qualification protocol for packaging machine
• Validating excel sheets used by the lab to ensure quality attributes
• Warehouse thermal mapping
• Smoke studies for LAFs
• Ensuring existence of unique usernames and passwords for all users in the
lab to guarantee data integrity compliance
• Attending meetings with various departments to discuss action plans

Technical Engineer في Solar Installer
  • سبتمبر 2017 إلى ديسمبر 2017

Calculating energy requirements for buildings.
• Creating quotations for clients including ROI
• Attending sales meetings with potential clients
• Illustrating solar panels placement using SketchUp and AutoCAD
• Creating presentations for trainees, potential clients and potential investors
using PowerPoint and Presi
• Researching and presenting potential new business ventures
• Researching materials and prices
• Planning project timeline using Primavera
Bachelor Thesis

Bachelor Thesis في IFAS - RWTH
  • ألمانيا - Aachen
  • فبراير 2016 إلى يونيو 2016

Fluid mechanics institute at Aachen University in Germany)
• Investigating and evaluating different methods for measuring the oil film
thickness on a piston rod as it extends into the atmosphere
• Creating a basic design on SOLIDWORKS for a test rig using the best
suited method found

الخلفية التعليمية

بكالوريوس, Mechatronics Engineering
  • في German University In Cairo
  • يوليو 2017

GPA: 1.13 (German scale where 0.7 is the best and 4 is the worst)

Specialties & Skills

Microsoft Excel
Microsoft Word
TELEPHONE SKILLS
Team work
Documentation
MICROSOFT EXCEL

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس
الالمانية
مبتدئ

التدريب و الشهادات

Embedded Systems Course (تدريب)
معهد التدريب:
EmbeddedWare Academy
تاريخ الدورة:
August 2019
المدة:
120 ساعة

الهوايات

  • Reading