reem khadour

§ Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner

§ Ensure that a high level of professional rapport is developed and maintained with all customers

§ Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required

§ Maintain proactive work processes to ensure teamwork, shuttle procedures and overall base performance is achieved

§ Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action

Responsibilities: Request Order Management - Handling the request order process starting from receiving it form the requester until the point of closing the order which includes:  Providing assistance to the requester in case data from the RO are incomplete.  Provide feedback to the requester concerning status of validated request orders.  Liaise purchasing, transporting and warehousing functions of LOG to insure smooth functioning of the supply chain process.  Provide logistical input and technical advice for the allocation process  Over all responsible for the proper filing and archiving of RO files

Campaigns management, Annual Budget Exercise.

· Media plans external communication with suppliers and vendors.

· Campaigns ROI Management and Monitoring progress of the plan.

· Monitor A&P Budget and ensure the implementation within budget and time.

· Key Coordinator Product Launch Activities with strategic partners to get the launch done.

· Direct communication with Samsung Regional HQ in Jordan concerning planning, approvals, implementation and follow up pending projects.

· Specifics targeted customer and generate customer profiles.

· Direct sales meeting with key companies decision makers.

· Sales planning. Direct input to our Promotion Department.

· Upscale, cross-sale, and follow up.

· Achieve goals and targets and maximizing profit.

· Ensure higher level of customer satisfaction achieved.