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Reem Alzahrani, مشرف مركز اتصال

Reem Alzahrani

مشرف مركز اتصال·التطوير الشامل العقارية

Saudi Arabia

Diploma, تسويق

Work experience

Total years of experience: 8 years, 6 months

مشرف مركز اتصال

March 2026 - Present

التطوير الشامل العقارية

Jeddah, Saudi Arabia

March 2026 - Present

الإشراف على فريق مركز الاتصال ومتابعة الأداء اليومي لضمان تحقيق المستهدفات البيعية والتشغيلية، تدريب وتوجيه الموظفين ورفع كفاءتهم، مراقبة جودة المكالمات وتحسين تجربة العملاء، إعداد التقارير وتحليل النتائج، معالجة وحل المشكلات، وتنظيم سير العمل بما يساهم في زيادة الإنتاجية وتحقيق أهداف الشركة

Company industry:
Real Estate
Job role:
Customer Service and Call Center

مندوبة مبيعات عبر الهاتف

February 2024 - Present

التطوير الشامل

Jeddah, Saudi Arabia

February 2024 - Present

Company industry:
Real Estate
Job role:
Customer Service and Call Center

Logistics Services Manager

January 2021 - December 2024

Alamoudi company

Jeddah, Saudi Arabia

January 2021 - December 2024

Company industry:
Sales Outsourcing
Job role:
Logistics and Transportation

Call Center Agent

October 2021 - January 2022

SAEDISTIGDAM

Jeddah, Saudi Arabia

October 2021 - January 2022

Company industry:
Social Services

Call Center Agent

January 2019 - January 2021

Aramex

Jeddah, Saudi Arabia

January 2019 - January 2021

Transportation & Logistics

Company industry:
Distribution, Supply Chain & Logistics

Public Relations Specialist

January 2018 - January 2019

اعمالك

Jeddah, Saudi Arabia

January 2018 - January 2019

Company industry:
Real Estate

Education

Kalima Institute

December 2023

December 2023

Diploma, تسويق

Saudi Arabia

GPA (point): 4 out of 5

GPA (point): 4 out of 5

Technical College For Girls In

January 2018

January 2018

Diploma, Fashion

Saudi Arabia

GPA (point): 4 out of 5

GPA (point): 4 out of 5

Skills

Centrex

Expert

Logistics

Expert

Public Relations

Expert

Marketing

Expert

Customer Service

Expert

CUSTOMER SERVICE

Intermediate

CUSTOMER COMPLAINT RESOLUTION

Intermediate

OPERATIONS

Intermediate

SUPPLY CHAIN

Intermediate

PROBLEM SOLVING

Intermediate

ORGANIZATIONAL SKILLS

Intermediate

ADAPTABILITY

Intermediate

TRANSPORTATION MANAGEMENT

Intermediate

LOGISTICS

Intermediate

INTERPERSONAL COMMUNICATIONS

Intermediate

Languages

Arabic

Native Speaker

Training and Certifications

Certifications
ادارة فريق خدمة العملاء
دروب
Mar 2026
المبيعات والتسويق
دروب
Mar 2026
مهارات البيع الناجح
دروب
Mar 2026
مهارات التسويق
مركز كلمة للتدريب
May 2023

Hobbies and interests

القراءة وتطوير الذات، القيادة والعمل الجماعي، التواصل وبناء العلاقات، التعلم المستمر