Founder
Reema Abou Najela Consultancy
Total years of experience :12 years, 4 Months
• Oversees and managing day to day center’s operations (Human Resources, Accounting, Purchasing, Reception, Marketing) as well as company's daily executions.
• Manages and plans projects that involve on-site and offsite training courses as well as local and international affiliations.
• Acts as a hub for clients and employees and channels responsibilities and solutions.
• Liaises communication between the company and its holding companies clients.
• Deals with clients complaints and direct customer services officers to stand with clients against any problem.
• Represents communication between Board members and Shareholders.
• Coordinates executive committee meetings.
• Organizes faculty workload to maintain their teaching loads as per the University HR policies to minimize recruitment cost..
• Advises students on their schedules in order to follow the program plan of study.
• Manage conflicts that may arise with students who have issues throughout their advising period.
• Assists students in the registration process on sesmeterly basis.
• Ensures graduates' credit hours completion toward their senior year to graduate on time.
• Sets up cohort courses and group students in courses to be offered once a year.
• Helps revamping the plan of study (POS) for strategic planning purposes to be aligned with international standards (e., g. Vanderbilt University).
• Represents University in its open day/University Fair for new students orientation.
• Assists in the 7 years Strategic Planning with Steven’s Strategy.
Course Design/ Preparation:
• Participates in preparing and updating the course syllabus.
• Prepares demonstrations/ supplemental materials for use in classroom lecturers and laboratory/studio.
• Prepares presentation on related subject matter as directed by the course instructor.
Course Attendance/Facilitation:
• Attends the classroom, laboratory, and studio with the course instructor providing necessary assistance.
• Responds to student inquiries during house hours.
• Ensures the course syllabus and outline completion.
• Prepare course files and course matrix as per Ministry of Education Standards and accreditation requirements.
• Facilitates class discussions.
• Collects assignments from students with keeping a track record for submissions for accreditation purposes.
• Keeps the Student Blackboard updated with all assignment requirements and grades.
• Involves in class discussion of assignments pertinent to the course and decided on by the course instructor.
• Supervises students on internship sites and evaluates their performance.
Student Support Coaching and Mentoring:
• Provides tutorial assistance to students and assists students with their written assignments and special projects.
• Helps students in displaying their course-related special projects within the campus, if applicable.
• Accompanies students on site visits or field trips, if applicable.
• Holds office hours to answer any students’ questions.
• Sets up the whole center from scratch, in terms of its facility including the interior design and Information Technology.
• Develops policies and procedures about providing services in the center.
• Develops the center’s mission and vision aligning to Dar Al-Hekma University mission.
• Forms the center’s advisory board in collaboration with the University president’s office.
• Forms Memorandum of Understanding with Ministry of Health and Ministry of Education and other collaborations with local centers.
• Looks for fundraising opportunities and funders to sponsor the project.
• Recruits and looks for applicants whether locally or internationally.
• Assists in evaluating the center’s performance using the SWOT analysis.
• Sets up the annual budgeting plan, cost comparison and services timelines.
Marketing:
• Develops center’s branding.
• Markets and advertises the center by participating in various events.
• Designs the center’s marketing tools, such as; business cards, brochure, website, as well as Social Media advertisement.
Training and Community Outreach:
• Plans and organizes ongoing raising awareness and training opportunities for parents, general education and special education teachers and other services.
• Promotes all training activities; contact participants, answer phone calls, send and receive emails, provides relevant information, etc.
• Identifies training needs with director and manages meeting training needs of clinical and educational contracts.
• Builds and maintains effective relationships with community-based organizations and the school district.
• Develops and maintains an evaluation system and procedures of the quality of the training opportunities.
• Develops an enhancement plan, documents performance, and provides performance feedback of training opportunities given to all centers.
• Informs participants about training options and map out training plans for individual participants.
• Manages and maintains logistics of training activities including venues and equipment, ordering supplies for training, collecting and distributing training mail and shipment.
• Maintains management training tracking process, enters data, tracks completion and processes communication and certification to recipients and market leadership.