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Reema Nazrin, Assistant Manager, Customer Service & Gold loan officer

Reema Nazrin

Assistant Manager, Customer Service & Gold loan officer·IDBI Bank Limited

India

Bachelor's degree, Mathematics

Work experience

Total years of experience: 3 years, 6 months

Assistant Manager, Customer Service & Gold loan officer

January 2026 - Present

IDBI Bank Limited

Mysore, India

January 2026 - Present

• Leveraged data analysis skills to enhance cross-selling strategies for banking products, including savings accounts, insurance, and digital solutions.
• Managed the gold loan desk while conducting thorough customer due diligence, ensuring compliance with regulatory standards.
• Achieved high customer satisfaction scores by employing effective communication, empathy, and prompt issue resolution.
• Conducted comprehensive customer onboarding checks, including KYC verification, ID proof validation, address verification, and signature matching, adhering to RBI and bank guidelines.
• Utilized insights from customer interactions to identify trends and opportunities for process improvement, contributing to operational efficiency.
• Collaborated with cross-functional teams to streamline reporting processes and enhance data-driven decision-making.
Company industry:
Banking

Executive, Customer Service

January 2023 - December 2025

IDBI Bank Limited

Hassan, India

January 2023 - December 2025

• Supported walk-in and existing customers with account opening and service requests, enhancing customer satisfaction and branch efficiency.
• Managed CRM cases addressing customer service inquiries, FATCA declarations, and compliance updates, streamlining operations.
• Collaborated with Operations and Compliance teams to ensure accurate FATCA/CRS updates and risk classifications, improving regulatory adherence.
• Processed various service requests, including cheque books and account modifications, contributing to operational excellence.
• Developed analytical skills through data handling and reporting, preparing for a transition into roles such as Data Analyst and Business Analyst.
• Leveraged customer insights to identify trends and improve service delivery, aligning with business objectives.
Company industry:
Banking

Education

NSS College Nilamel

August 2020

August 2020

Bachelor's degree, Mathematics

India

GPA (percentage): 84.71%

GPA (percentage): 84.71%

Kerala Rutronix-Trivandrum.

June 2018

June 2018

Diploma, Computer application

India

GHSS Kilimanoor Trivandrum.

May 2017

May 2017

High school or equivalent, Biology science

India

Skills

Statistical Reporting

Expert

Data Visualization

Expert

Data Analysis

Expert

Database Management

Expert

MS Office tools

Expert

data visualization

Intermediate

Management

Intermediate

Ms excel

Expert

financial analysis

Beginner

kyc & compliance

Expert

data reporting and dashboards

Intermediate

Business Analysis

Intermediate

python

Intermediate

statistical analysis

Intermediate

banking operations

Expert

customer service and relationship management

Expert

sql

Beginner

attention to detail

Expert

Tableau

Intermediate

financial documentation

Intermediate

transaction monitoring

Intermediate

analytical thinking

Expert

time management

Expert

problem solving

Expert

communication skills

Expert

team collaboration

Expert

Science

Intermediate

SQL Server

Intermediate

Visual

Intermediate

Project Management

Intermediate

Administration

Intermediate

Data Analysis

Intermediate

Microsoft Excel

Expert

Marketing

Intermediate

Sales

Intermediate

Analytics

Intermediate

Business Development

Intermediate

Customer Service

Expert

Operation

Expert

Microsoft Office

Expert

Banking

Expert

CLIENT ONBOARDING

Intermediate

DUE DILIGENCE

Intermediate

FINANCIAL RISK MANAGEMENT

Intermediate

MATHEMATICS

Intermediate

ONBOARDING STRATEGIES

Intermediate

REGULATORY COMPLIANCE

Intermediate

Languages

English

Expert

Malayalam

Native Speaker

Hindi

Intermediate

Kannada

Beginner

Tamil

Beginner

Training and Certifications

Certifications
GUVI python certification
Apr 2021
Diploma in computer application
Jan 2018
Certified specialist in Data science and analytics
Jan 2023

Hobbies and interests

Mathematical game

During high school and higher secondary attended mathematics gaming competitions and went to 3rd level selection- district level selection