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Reena Agnes, Customer Service Representative

Reena Agnes

Customer Service Representative·Cognizant - India

India

Bachelor's degree, Commerce

Work experience

Total years of experience: 2 years, 2 months

Customer Service Representative

April 2024 - Present

Cognizant - India

Bengaluru, India •Remote

April 2024 - Present

Company industry:
Call Centers & Customer Care Outsourcing

Process Executive

April 2024 - Present

Cognizant

Mysore, India

April 2024 - Present

• Handled customer/client support operations through email, chat, and voice communication channels.
• Maintained SLA compliance and consistently achieved high CSAT scores.
• Resolved 150+ customer queries and escalations monthly with 98% accuracy.
• Performed data analysis, validation, and business process management activities.
• Prepared and maintained process documentation and SOP updates.
• Collaborated with internal teams to improve workflow efficiency and service quality.
• Managed escalation handling and ensured timely issue resolution.
• Ensured adherence to compliance standards and quality assurance processes.
Company industry:
IT Services
Job role:
Accounting and Auditing

Education

Indian academy degree collage

October 2023

October 2023

Bachelor's degree, Commerce

India

Indian Academy Degree College

January 2023

January 2023

Bachelor's degree, accounting and finance

India

Skills

CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA MANAGEMENT
Intermediate
DATA MANAGEMENT
Intermediate
EMAIL MANAGEMENT
Intermediate
EMAIL MANAGEMENT
Intermediate
INSTANT MESSAGING
Intermediate
INSTANT MESSAGING
Intermediate
INTERACTION DESIGN
Intermediate
INTERACTION DESIGN
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANUFACTURING OPERATIONS
Intermediate
MANUFACTURING OPERATIONS
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate
TEXT PROCESSING
Intermediate
TEXT PROCESSING
Intermediate

Languages

English
Beginner
Kannada
Beginner
Hindi
Beginner

Training and Certifications

Certifications
Microsoft Excel Essentials Certification
Customer Service & Client Communication Certification
Financial Modeling & Valuation Certification

Hobbies

  • listening to music,travelling
    “Worked as a Customer Support Executive at Cognizant with 2 years of experience handling customer queries and maintaining client satisfaction. Completed Financial Modeling certification and developed strong communication and problem-solving skills.”