Reginald Sequeira

Senior Manager at Pioneer Gulf FZE

• United Arab Emirates - Dubai
• My current job since October 2002

Senior Manager (April 2013 - present)
Manager (April 2007 - March 2013)
Assistant Manager (December 2006 - March 2007)
Engineer (October 2002 - November 2006)
 Technical and Service Management:
o Manage Design, Planning and Execution of Technical Education to Pioneer Distributors and Authorized Service Centers (ASCs):
 In charge of conducting Technical Product Seminars in collaboration with the Marketing Department for sales and marketing staff of Pioneer distributors in the Middle East, Africa, Indian subcontinent and the CIS.
 In charge of Training the Engineers and Technicians of 97 Pioneer ASCs (Conducted over a 120 Technical Seminars over the past 14 years)
 Trained the Toyota Audio Engineers for Pioneer OEM Units present in the Lexus, Toyota Land Cruiser, Camry, Innova, Hilux and Fortuner vehicles
o Customer Service Management of ASCs
 Proposed annual Customer Service Feedback Surveys to enhance ASC CS level.
 Brought up the Overall Service KPI from 82% to 94% and reduced overall TAT from 3.9 to 1.4 days over the past 8 years as Service Manager
o Setup ASCs for dealers/distributors for new markets as and when identified
 Setup 11 ASCs from scratch (Training, Technical Information and Support Channel and Parts Channel)
o Constant Communication with Pioneer Asia Center Service Division (Singapore) and Overseas Service Support Group (Japan HQ)
 Key Service Management contact for the Middle East, Africa, part of CIS and the Indian Sub-continent.
o Manage Monitoring and Collection of Repair Data and Quality Control Information (Both Aftermarket and OEM)
 Developed a web based as well as offline application to manage repair data collection in a standardized and efficient manner
o Management of Distribution and Coordination of Pioneer Spare Parts Supply for Pioneer Distributors and Re-Exporters
 Reduced cost and delivery time for spare parts by negotiating a direct supply route from Singapore in addition to the Japan supply route.
o OEM Service Management for GCC and South Africa
 Window person to ensure smooth operation of exchange/repair return procedures between Toyota/Lexus dealers and Pioneer ASCs
 In charge of technical training and technical support for OEM related issues.
 Product Development and Management:
o Technical product expertise in Pioneer’s Car AV, Home AV and Pro DJ categories.
o Advised on deciding/finalizing the product features and technical specifications
o Organized and conducted field tests for new products and reviewed their feasibility for the market
o Conducted Product Seminars along with the Marketing Department
 Handled New Technology training for Car AV, Home AV and Pro DJ.
o Maintained quality of products through constant feedback from Distributors
o Reported quality issues to the factory for rectification or improvement