Regine Cariaga Galang

❖ Update and confirm existing customer information to ensure compliance with KYC regulations.
❖ Identify outdated data and high-risk clients.
❖ Initiate customer outreach for Personal Banking Group customers.
❖ Obtain the required data and documents from the customers and upload the same as per the naming
convention on the Staging area.
❖ Notify the KYC maker via Staging area to review and complete the KYC remediation and update
KYC checklist.
❖ Maintain an outreach tracker to track all outreach requests, reason and number of times customer
outreach is performed.
❖ Identify and analyze records from various systems, reports, operating practices and documentation
for compliance with bank policies, regulatory compliance and adherence to appropriate procedures.

❖ Responsible for assisting the Team Leader/Cluster Manager in the smooth operation of the store by directly
supervising operations, team members and supporting customers.
❖ Complete the end of day cash verification process for the Customer Experience Specialists on a daily basis.
Financial:
❖ Develop information to assess the current or future financial status of the store.
❖ Network within communities to find and attract new customers.
❖ Customer Focus; Provide leads and follow up on opportunities to develop the business growth.
❖ Compliance; Meet Due Diligence requirements and ensure all team members understand their
responsibilities in accordance with CB UAE and WSE policies & procedures.