Customer services representative
Sutherland Global services
Total des années d'expérience :1 years, 1 Mois
Identify and assess customers’ needs to achieve satisfaction. Manage large amounts of incoming calls. Provide accurate, valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits. Follow communication procedures, guidelines and policies and meeting targets. Take the extra mile to engage customers.
courses: 2015 Global Career Development Facilitator (GCDF). National Career Development Association (NCDA).