رحاب على حسين على الرفاعى

Customer services representative في Sutherland Global services

• مصر - الإسكندرية
• نوفمبر 2016 إلى نوفمبر 2017

 Identify and assess customers’ needs to achieve satisfaction.  Manage large amounts of incoming calls.  Provide accurate, valid and complete information by using the right methods/tools.  Handle customer complaints, provide appropriate solutions and alternatives within the time limits.  Follow communication procedures, guidelines and policies and meeting targets.  Take the extra mile to engage customers.