Operations Officer
Paymob
Total years of experience :6 years, 0 Months
Responsible for handling Freshdesk tickets. Responsibility for handling new acquisitions.
Onboarding new merchants for online, POS, bank installment, billing, tap‑on‑phone, and consumer finance apps such as ValU, Aman, Sympl, Premium, Souhoola, Forsa, and Khazan.
Investigating and resolving transaction issues (settlements, declined transactions, refunds, billing transactions, and so on) and bugs. Follow‑up with banks and other partners.
Collaborated closely with sales, merchant support, and other technical teams.
Allow Django system updates for POS. Supporting and coordinating with the sales team.
Support merchants via email and web chat. Resolve the Merchant's technical issues.
Follow up with the sales agent, merchant support, and other parties.
Customer Support Associate
•Answered inbound calls and respond to Merchants requests
•Troubleshooting technical issues merchants might have with the service POS or Payment gateway (First line support)
•problem solving, provide exceptional customer service including issue escalation, problem resolution and up-selling additional services.
•Follow-up with existing accounts, consult on new features.
•Report bugs, documents it & follow up with Technical. •Processing forms, orders, and applications requested by the customers.
•handling new sales ( POS & Online Payment gateway) •support as Quality monitor the quality of calls hear all call and make comments and reports.
•Researched and identified sales opportunity, target identification and classification.
•Entering and updated customer information in the database.
•Convertible customer inquiries into sales opportunities.
•Handled phone calls.
•Keep records of calls and sales and note useful information.
•Inbound & Outbound calls & souppert as receptionist : •Answered inbound calls.
•Outbound calls to register new customers, informing existing customers of the start of the new level, canceling lectures, warning of dismissal, or starting new groups
•souppert as receptionist
•Answered inbound calls and respond to customer requests.
•listened effective telephone communication and help in resolving the customer’s problems & complaints. •Assistant customers in change the bundle, renewa the bundle, bundle inquiries, billing details, canceling and subscribing to services, technical support for mobile internet issue and usb mode customer, and so on
TE-Data account - management info & sales
•Answered inbound calls and respond to customer requests. Jun 2016 - Sep 2016
•listening effective telephone communication and help in resolving the customer’s problems & complaints. •Assistant customers in change the bundle, compensating for technical issues, submitting cancellation requests for the service, and so on
Administrative Science, Public Law