Senior Customer Success Representative/Recruiter
Bayt.com
Total years of experience :11 years, 10 Months
Duties:
Recruitment:
•Recruiting on behalf of Bayt.com’s clients across the International and GCC markets by searching for and sharing shortlisted candidates on Bayt’s platform
•Conducting telephonic interviews to filter qualified candidates
•Recruiting sales, recruitment and support personnel for Bayt.com
•Arrange initial interviews for all levels positions.
•Arrange for tests and recruitment assessments
•Owner of the International Applicant Tracking System (ATS, Talentera)
Training:
•Provide technical training to Bayt.com’s clients across the international and GCC markets to ensure their understanding of the platform tools and basic functions
•Provide new Bayt.com’s employees with full introductory and technical training on Bayt’s full range of recruitment products products and services
•Train employees on new services and updated features
•Provide training for junior customer success representatives until prepared and ready
Customer Service:
•Follow up with clients and confirm their satisfaction regarding Bayt’s services
•Promote Bayt.com’s products and services and encourage contracts renewal
•Obtain clients’ testimonials on the services of Bayt.com
•Promote positive client experiences on Bayt.com
Training:
•To provide Bayt.com’s Clients with physical and telephonic training to ensure their understanding of the platform’s tools and basic functions
Customer Service:
•Follow up with clients and confirm their satisfaction regarding Bayt’s services
•Follow up on client’s issues and coordinate with the concerned department to make sure that the issue is solved
Duties:
•Generate new prospects by checking every daily newspaper, business magazines or any other online and offline resources for new or expanding businesses and projects
•Search for new business leads by using Bayt.com CRM system
•Update CRM system for all historic interactions with companies
GPA: 3.51 very good, 4th at Marketing class 2012)
1996 - 2008 Sisters of Lady Nazareth College - Nasra. Amman - Jordan Scientific section - High School or Equivalent (Tawjihi) . 84.3%
