Quality Engineer
sts
Total years of experience :13 years, 9 Months
• Maintain and ensure the quality of deliverables, deliver documents comply with Hypercom templates and standards with no defects of high severity and minimal customer feedback on project documents.
• Production of test documentation during projects, prepare all related test documents according to Hypercom quality process, and deliver documents on time and with minimal feedback.
• Design, execute and support all testing activities, prepare system test cases that cover all project functions, execute all system test cases and mark test cases with status accordingly. Support client acceptance test by preparing acceptance plan and test cases.
• Report bugs accurately, assign to development team and review bug status, Use rational Clear Quest defect tracking tool to report bugs. Ensure that bugs reports are clear, detailed and easy to understand.
• Continuously coordinate and maintain good relation with the development team.
• Reporting and continuously monitor the quality of work performed. Submit Projects quality status reports to projects managers on weekly basis; communicate serious quality problems to projects managers and quality manager.
• Testing in EFT POS, Modulators, core banking gateway.
• Specialty in Hypercom, VeriFone, Artema, EMV and ISO 8583
• Managing and controlling Internal QA, QC and software change request.
• Develop and maintain a detailed project tracking system to log time stamps to each project
• Write the procedure manuals and internal policies for various departments in the Factory with close coordination with the head of each department and the management.
• Determine manufacturing processes and production standards.
• Analyze processes, design optimization methods and follow up the implementation of introduced activities through KPIs monitoring.
• Coordinate quality control objectives and activities.
• Handle complaints analytical through root case analysis, corrective action and final closure to prevent the re-occurrence of the problem.
• Apply statistical methods and perform mathematical calculations for measurement to quality objectives that aim to reveal the root cause of nonconformities service failures.
• Conduct Internal Audit on all departments.
• Prepare all the documents and lead the process in order to get JQM (Jordanian Quality Mark) Certificate.
• Represent company for customer quality audits.
• Prepare and maintain all ISO required documentation.
• Organize Management Review Meetings
• Train organization on ISO 9001 processes and impact of human factor to improve company.
• Provide Consultancy, Support and recommendation about business process improvement.
• Ensure that all the products appear in the right store at the appropriate time and in the correct quantities.
• Plan stock levels and monitor performance.
• Work on Iscala -ERP system-Inventory Management.
• Confer with vendors, staff, and management personnel regarding purchases, procedures, product specifications, manufacturing capabilities, and project status.
• Follow up on the delivery and distribution of stock and deal with suppliers. Meeting with suppliers and managing the distribution of stock, by negotiating cost prices, ordering stock, agreeing timescales and delivery dates, and completing the necessary paperwork.
• Involve in the process of implementing Catalogue for ABC4OFFICE products.
Main Undergraduate Courses in Industrial Engineering: Marketing Engineering. Logistics and Supply Chain. Six Sigma Project and Total Quality Management (TQM). Time and Motion Study. Design of Algorithms and make Scheduling Programs using Access, C++and Matlab. Operation Research and production planning Facility planning Cost Accounting. Project Management Program. Projects • Graduation project: Marketing, Promoting, and selling charity association's products from Jordan through our distribution Network: “www.jordangiftshops.org ". This non- profit project done using many of Industrial engineering tools and approaches: Marketing Analysis using STP approach, "Segmentation, Targeting, And positioning". Logistics of Operation Model by solving methodology approach. Solve the vehicle routing problem (VRP). Implement and design our website. Promote the website. • Facility planning project at TERRACO : Designing a full finished goods warehouse for TERRACO Company. The phases of the project were as per the following: Designing the layout and sizing for the warehouse. Quantifying the storage locations. Quantifying the loading docks Determining the type of the material handling equipments. Arrangements of categories for the finished goods. • Implementation of CMMI project at Estarta Solution: Assign to work in the Capability Maturity Model Integration (CMMI) project: Assists the Project Manager in coordination Assists the Project Manager in executing the relevant process areas Assists the project Manager in the Auditing activities.