Mazhar Muzaffar

 TS Weekly reports.
 Liaison to Administration, attends management meetings weekly
 Escalation to vendors for the resolution of cases (when required)
 Runs bi-weekly meetings with team and customer
 Provides Supervision/ support to team staff
 Oversees hiring and KT of staff
 Delegate Jobs
 Discuss issues at meetings
 Design and implement team roster during Ramadan, Eid and Hajj and engage PL accordingly
 RFP design for Telco Operator (when required)
 Provide third line support to the Telco operators. (Zain & STC)
 Prepare and provide the relevant information to the first line support dealing directly with operator.
 Establishing Contracts and SLA's with vendors.
 Conduct ATP’s of 3rd party platform.
 Provide assistance to first line support team and supervise in Platform/Services Operations
 Enhancing functionality of existing Operational Platforms (Change Requests)
 Problem fixing if required any vendor coordination.
 Prepare and Provide the Solution to the Telco Operator.
 Good knowledge of shell scripting
 NetAct Integration using SNMP for Fault and performance monitoring
 Fault Monitoring using NetAct

- Identify and gathering requirements from Marketing or customers and translating them into technical solutions.
- Solution Architecting by providing architectural leadership proposing innovative integration concepts for combining own & 3rd Party solutions
- Ensuring quality of product by establishing User Acceptance/Friendly User Testing procedures
- Making RFQ’s & Documentation
- Technical evaluation/implementation of 3rd Party products
- Project Status update/reporting
- Establishing Contracts and SLA's within internal departments & external vendor.
- Operational & handover Platforms/Services
- Plan/arrange trainings for the platforms
- Provide assistance to Operations teams and supervise in Platform/Service Operations
- Enhancing functionality of existing Operational Platforms (Change Requests)
- Business reporting, future projects planning and roll out, reconciliation and problem fixing

- Ensured 99% uptime and quality standards for the Regional IT infrastructure and on all user laptops/desktops
- Supervision of all relevant service and solution providers including civil contractors and IT vendors responsible for network deployment from physical to network layer; also with potential corporate clients for IT related solutions.
- IP scheming, IP inventory, network configuration and troubleshooting; network consisted Cisco7206, 3750 routers, 3550, 2900 switches, PIX 525 firewalls, 4506 core switches, Aeronet 1200 Wireless Access Points
-Inter city corporate LAN connectivity and franchise connectivity over VPN to core servers placed in Islamabad.
- Support of Desktop System for windows XP and Windows 95.