Call Center Supervisor
jovi tronix
Total years of experience :3 years, 2 Months
is one of the fastest-growing companies in the mobile sector, it’s known for its innovation. It is constantly broadening the range of devices it offers - introducing devices to support specific applications and new form factors that meet the increasingly diverse needs of its customers and partners. HTC's product portfolio offers easy-to-use solutions that embrace the full range of mobile multimedia resources, wireless anytime and Internet on the go.
I’ was working as service advisor and Retail sales in need too, provide customers with the all advanced device which they need for their Business life. HTC massive investment made into building retail and online network that lets customers make more informed choice. My role is to serve customers with sales and service at the same time, building confidence among the customers, assuring the reliability and providing service.
And after short term I Promoted at work to call centre supervisor for 3 branches.
Purpose of the role is providing the efficient and first class service for customers, which identifies the customer’s needs.
Continually working in the area for new customer prospects and manage existing customer in order to deliver service target.
Provide a high standard of customer service in contact.
Respond to and action the customers' needs, defined productivity and performance standards.
Provide information regarding products and services using standard guidelines, procedures& systems.
Identify sales opportunities through service, explaining the benefits of various products in line with sales targets.
Ensure ongoing awareness of changes in products and services and unit policy in order to provide best advice to customers.
Institute for special needs.