Senior Systems Technician
Princess Nura Bint Abdur Rahman University
Total years of experience :6 years, 3 Months
* Provides technical advice and support Troubleshoot, analyzing and repairing problems of computer elements such as desktop computers, laptops and various components/peripherals.
* Handling troubleshooting issues related to hardware and software applications.
* Responsible for prepare report of SACS & RTLS.
* Responsible for Design and Installations / Operation / Maintenance of CCTV Cameras.
* Wireless access points installation and maintenance.
* Monitors system storage; maintains system documentation, performs system maintenance.
* Maintains records of replacement equipment and device.
* Follows through with solutions to problems.
* Trains users and staff as needed.
* Responsible for desktop imaging, deployment of software packages, updates, Monitors system storage; maintains system documentation, performs system maintenance.
Responsibilities:
* Maintained and administered computer systems and the workstations by providing technical support, troubleshooting the existing networks to resolve the problem.
* Standardized the process of data backup, retrieved data whenever required.
Accomplishments :
* Provides direct user service and technical support to end users as required via phone, e-mail,
On-line systems and in person, answering inquiries, locating information and analyzing technical
Requirements; troubleshoots information systems and determines resources required to return to
Optimum performance.
* Configures and installs new PCs, peripherals and software, and physical attachment of PC to network.
* Installs, configures, and tests printing devices.
* Installs, configures and maintains network applications and application distribution systems
* Provides training to clients in the use of systems.
* Identifies and corrects or advises on technical issues in client computer systems; communicates with programmers and/or vendors regarding problem resolution.
* Performs other duties as assigned.
Skills Used :
* Diagnosis of desktop, application, networking and infrastructure issues.
* Administering the IT department’s policies and procedures.
* Maintaining a log of all problems detected and system backups.
* Responsible for maintaining backups and for project work such as new builds.
* Working closely with software suppliers to resolve operational issues.
BCA (Bachelo In Computer Application) From Tilak Maharastra Vidyapeed Pune HSC (Higher Secondary Certificate) from Vidya Niketan Maharastra State Board SSC (Secondary School Certificate ) from Manek Lall Maharastra State Board