Executive Business Assistant
Standard Bank
Total years of experience :15 years, 7 Months
June 2012 - To Date Standard Bank
Executive Business Assistant to BIO: GEF IT PBB Risk SEC05 / SBG08
Duties: * Extensive Secretarial Duties for BIO and PBB Risk team
* Administration & Office Duties for PBB Risk
* Maintaining the Electronic Diary
* Typing of general correspondence and letters
* Arranging parking, access, meeting venues and refreshments for visitors including receiving external visitors upon arrival
* Typing, Compiling and Filing of all correspondence between Head Office and the various Standard Bank subsidiaries
* Scheduling & co-coordinating of appointments; travel arrangements both local & international
* Liaising with various Senior & Junior Internal Management & Stakeholders providing the appropriate feedback
* Keeping abreast of the latest trends within the PBB Risk
* Assisting with Ad-Hoc Projects and Research for the Department
* Being Proactive and lending a helping hand as and when required to various Managers with PBB Risk
* Capturing on the SAP System for the Business Unit
November 2010 - June 2012 Standard Bank
Executive Assistant to Andre de Klerk, Head: Office of the CIO: Global Enablement
Functions SEC05/ SBG08
Duties: * Extensive Secretarial Duties for the Head: Office of the CIO
* Administration & Office Duties for Office of the CIO
* Maintaining the Electronic Diary for Boardroom 428
* Typing of general correspondence and letters
* Arranging parking, access, meeting venues and refreshments for visitors including receiving external visitors upon arrival
* Typing, Compiling and Filing of all correspondence between Head Office and the various Business IT Areas
* Scheduling & co-coordinating of appointments; video as well as telephone conferences, travel arrangements both local & international
* Liaising with various Senior & Junior Internal Management & Stakeholders providing the appropriate feedback
* Keeping abreast of the latest trends within GEF IT and Group IT
* Assisting with Ad-Hoc Projects and Research for the Department
* Being Proactive and lending a helping hand as and when required to various Managers with Global Enabling Functions and Group IT
* Capturing on the SAP Travel Management System for the Business Unit
April 2010 - October 2010 Standard Bank
Personal Assistant to Faiza Momoniat, Head Card Business Services & Michelle von
Benecke, Head Analytics SBG08 / SEC05
Duties: * Secretarial Duties for Head: Card Business Services and Head: Analytics
* Administration & Office Duties for Card Division
* Maintaining the Electronic Diaries
* Typing of Exco Reports as well as general correspondence - letters to Internal and External Stakeholders (Certificates of Authority, Letters and Correspondence to Various Business Units)
* Arranging parking, access, meeting venues and refreshments for visitors including receiving external visitors upon arrival
* Typing, Compiling and Filing of all correspondence between Head Office Card Division and the various Business Areas
* Scheduling & co-coordinating of appointments; travel arrangements both local & international
* Liaising with various Senior & Junior Internal Management & Stakeholders providing the appropriate feedback
* Keeping abreast of the latest trends within the Card Division
* Assisting with Ad-Hoc Projects and Research for the Department
* Being Proactive and lending a helping hand as and when required to various Managers
* Capturing on the SAP System for the Business Unit
December 2008 - March 2010 Standard Bank
Governance Officer, Company Secretariat - Group Governance Office SBG08
Duties: * Secretarial and Administration Support for two Senior Managers, one Director and the Assistant Company Secretary
* Maintaining the Electronic Diary and the Group Secretarial mailbox
* Typing of minutes of meetings, memo's, general correspondence (Certificates of Authority, Letters and Correspondence to Various Business Units), PowerPoint presentations, legal documents, filing of all correspondence sent and received including e-filing
* Arranging parking, access, meeting venues and refreshments for visitors including receiving external visitors upon arrival
* Compiling the Quarterly Report to the South African Reserve Bank (Section 52 of Bank's Act)
* Compiling of certain sections for the Annual General Report and Statistics for various Board Meetings
* Capturing and maintaining information on the Shared Drive for Group Governance Office
* Maintaining the Blue Print One World System
* De-Registration of Dormant Companies
* Scheduling & coordinating of appointments; travel arrangements local & international, coordinating venues for team building getaways, conferences & seminars
* Ad-hoc tasks for the Managers within Group Governance Office
* Processing of Invoices for Company Accounts
* Liaising with Financial Shared Services for account payments and Group Legal for various information and documentation
* Maintaining a professional image whilst liaising with various outside parties, Senior / Junior Internal, External Management & Stakeholders providing the required feedback promptly
* Keeping abreast of the latest trends within Group Governance Office Services and The Standard Bank Group
* Assisting with Ad-Hoc Projects and Research for the Department
* Being Proactive and lending a helping hand as and when required to various Managers within Group Governance Office
- 2009 Awarded True Blue Award for Service Excellence
- 2010 Awarded True Blue Award for Teamwork
- 2011 Awarded True Blue Award for Teamwork and Service Excellence
January 2008 - November 2008 Standard Bank
Personal Assistant to Kevin Duncan - Director, Integrated Residential
Development: Standard Bank Corporate and Investment Banking SEC05 / SBG08
Duties: * Secretarial and Administration Support for Director and his Team
* Maintaining the Electronic Diary
* Typing of general correspondence (Certificates of Authority, Letters and Correspondence to Various Business Units), presentations, legal documents, public tenders for Affordable Housing, filing of all correspondence sent and received including e-filing
* Arranging parking, access, meeting venues and refreshments for visitors including receiving external visitors upon arrival
* Compiling of Reports and Statistics for various Board Meetings and Tenders
* Capturing and maintaining the IRDev Service Provider Database
* Scheduling & coordinating of appointments; travel arrangements local & international, coordinating venues for team building getaways, conferences & seminars
* Liaising with Financial Shared Services, Group Legal and Group Secretarial Services for various information and documentation
* Maintaining a professional image when liaising various media houses, Senior / Junior Internal, External Management & Stakeholders providing the required feedback promptly
* Keeping abreast of the latest trends within the CIB & Affordable Housing Unit
* Assisting with Ad-Hoc Projects and Research for the Department
* Being Proactive and lending a helping hand as and when required to various Managers
* Capturing on the SAP System for the Business Unit
November 2006 - December 2007 Standard Bank
Personal Assistant to Dawie Venter - Head, Business Support, PBB & Erica
Wessels - Head, Finance Support: Standard Bank Business Support SBG07
Duties: * Secretarial Duties for Head: Business Support and Head: Finance Support
* Reception Duties as and when required
* Maintaining the Electronic Diary
* Typing of general correspondence - letters to Internal and External Stakeholders (Certificates of Authority, Letters and Correspondence to Various Business Units)
* Arranging parking, access, meeting venues and refreshments for visitors including receiving external visitors upon arrival
* Typing, Compiling and Filing of all correspondence between Head Office and the various Areas
* Scheduling & co-coordinating of appointments; travel arrangements local & international
* Liaising with various Senior & Junior Internal Management as well as Internal and External Stakeholders providing the appropriate feedback
* Follow-up on Leads sent to the various Areas
* Monthly Statistics, progress and analysis reports on Leads Generated
* Assisting with Ad-Hoc Projects
* Capturing on the SAP System for the Business Unit
* Building Various Dashboards as well as the maintenance and clean-up of the Dashboards
* Capturing Financial information onto the Dashboards
* Keeping abreast of the latest trends within the Company and the Finance Department
* Being Proactive and lending a helping hand as and when required
* Capturing on the SAP System for the Business Unit
January 2002 - September 2006 Standard Bank
Assistant - Legal and Compliance: Standard Bank Financial Consultancy SBG07
Duties: * Secretarial Duties for two Senior Managers
* Reception Duties (Monthly Roster)
* Maintaining the Electronic Diary
* Typing of general correspondence - letters to client's, Internal and External Stakeholders, life office's and Law Firms / Attorneys
* Minute Taking
* Arranging parking, access, meeting venues and refreshments for visitors including receiving external visitors upon arrival
* Typing of Operational Risk Management and Compliance Reports
* Monthly Statistics for Management Meetings, progress and analysis reports on Customer Complaints received
* Typing, Compiling and Filing of Compliance Audit reports and keeping record of all Audits completed
* Recovery of Loss from Consultants via payroll
* Scheduling & co-coordinating of appointments; travel arrangements local & international
* Registering all Complaints received and maintaining the Data Base
* Maintaining the filing system, archiving old customer files
* Weekly progress report of received Complaints to the Line Manager / Director
* Typing, Compiling and Filing of Reports for the Ombudsman for Banking Services and the FAIS Ombud
* Liaising with various Senior & Junior Internal Management providing the required feedback
* Liaising with our Customer Relations Centre and the Bank's Internally Appointed Ombud
* Liaising with both the Bank's Internal and External Stakeholders including our Legal Department and various Law Firms / Attorneys / Financial Shared Services
* Assisting Director's Secretaries to arrange company functions
* Ad-hoc Duties for Senior Managers & Directors
* Capturing on the SAP System for the Business Unit
During my tenure at Standard Bank I have been nominated several times and awarded: - 2003 Nominated for the Blue Stars Award for Outstanding Leadership Qualities and Service Excellence
- 2004 Nominated for the Blue Stars Award for Service Excellence and Teamwork
- 2005 Nominated for the Blue Stars Award for Service Excellence and Teamwork
2006 Nominated for the Blue Stars Award for Outstanding Leadership Qualities
During my tenure at SBFC I was instrumental in creating and maintaining the Complaints Register Database since inception in 2002 and awarded: - 2007 Nominated for the True Blue Award for Service Excellence, Teamwork and outstanding Leadership Qualities
- 2008 Nominated for the True Blue Award for Outstanding Leadership Qualities, Teamwork and Service Excellence
February 2001 - December 2001 Standard Bank
Marketing Assistant: Standard Bank Financial Consultancy
Duties: * Secretarial Duties for two Financial Consultants
* Maintaining the Electronic Diary
* Client Liaison, Servicing Client's - assisting with policy information and values
* Making Appointments and Follow-up Telephone Calls
* Weekly and Monthly Statistics and Progress Reports
* Keeping Record of all correspondence received from Head Office / Area Office and Maintaining the filing system
* Receiving external visitors upon arrival to the Branch
October 1998 - January 2001 South African Police
Staff Officer - Public Relations
Duties: * Answering & screening telephone calls to ensure that their circumstances are for the attention of the Area Head
* Typing of general correspondence; agenda's & minutes of the meetings
* Noting of incoming faxes, letters, internal communications as well as & outgoing correspondence
* Maintaining the Electronic Diary
* Scheduling & co-coordinating of appointments on behalf of the Area Head
* Keeping the necessary managers informed of events that have taken place during the Area Head's absence
* Maintaining the message book
* Maintaining the newspaper clippings file for ease of reference
* Arranging of refreshments for internal & external visitors
* Maintaining the strictest confidentiality of all aspects of work
* Providing of Ad-hoc administrative support to management and members of other divisions
* Media liaison & analysis - ensuring fast and efficient handling of media queries
* Setting up of media briefing sessions
* Arranging special events, conferences, workshops & seminars
* Local and international travel arrangements
May 1998 - September 1998 Pebble Paving Int.
Administration Assistant
Duties: * Employed on a Temporary Contract
* Reception Duties
* Maintaining the Front Office
* Switchboard Duties
* Data Capturing
* Client Liaison
- Leadership Development Programme 2005/2008/2009 - Connect Induction Programme to Corporate and Investment Bank - Telephone and Voice Skills Training - Advanced Executive Secretary and PA Master Class
- Blue Genes Induction Programme to Standard Bank - Providing Outstanding Customer Service by Dr. Brian Jude - Achieving Extraordinary Customer Relations (AECR) - ESS / SAP HR / EBP Professional Training - Money Laundering Compliance Training - Blue Print One World System /Orbit System
1990 - 1996 Lenasia South Secondary School, Lenasia South * Completed Matric with the following subjects: - English - Afrikaans - Biology - History - Business Economics - Typing * I have completed the following Computer & Work-Related Courses: - MS Outlook & MS Office (full Package: Microsoft Word, Excel & PowerPoint) including Touch Typing - Various Secretarial and PA In-house Courses through the Bank - Cultural Diversity & Victim Empowerment - Initial Training Programme for Standard Bank Financial Consultancy
1988 - 1989 Daxina Primary School, Lenasia South
1984 - 1988 Park Primary School, Lenasia
