Collection Manager
Standard Chartered Bank (Pakistan) Limited
Total years of experience :5 years, 4 Months
• Promoted to Collection/Recovery Manager position and managing the portfolio of 1.5 Billion (Pak Rupees) and more than 6000 customers of retail/consumer banking products like Consumers Finance (Credit Card, Ready Cash, Personal Finance) Microfinance (Kisan Credit Card) SME/Mortgages (Home Loan, Business Power, Tana Bana, Agri Deal) Auto Loan
• Managing a team of more than 35 collection/recovery officers with 4 collection superviors
• Effective management of collection operations to minimize the net credit loss as well as the credit cost goals of the business
• Providing Feedback concerning changes in customer payment behavior to other departments of the bank and to the Product Manager or Business Manager so that appropriate changes can be made to policies, procedures and business strategy
• Managing the external agencies like legal for suit filing against the defaulter and repossession agency for Auto loans
• Implementing collection strategies to optimize collection results like, Pre-delinquency collection Strategy, First installment Default Strategy, Low Balance Strategy, Front End, Mid Range and Hard Core collection Strategy, Letter Strategy, Locate and Skip Trace Strategy, Legal Strategy
• Traced and contacted customers about delinquent accounts by mail, telephone, or personal visit in order to solicit payment
• Conferred with customers to determine reason for past due payment and to review the credit terms
• Negotiation with customers for different settlement options
• Staff recruiting, employee assessment and performance management, training, development and motivation.
• Maintained records of customers transactions, recording details of inquiries, complaints and taken.
• Preparing the audit reports of Multan Collection Branch to submit the State Bank of Pakistan
• Manage Collection process by distributing collection inventories into different work lists and routing accounts among work lists according to preset parameters, which are designed according to collection process, strategy and policies
• Prioritize accounts within the work list according to collection strategies
• Provide sufficient and concise customer and account information to collectors to enable collection activities
• Track the collection officers activities and the results
• Coordinates and provide the information to concerning departments of the bank
• Develops MIS to monitor collection officers productivity
• Resolves the issues and complaints of the customers referred by the management and first line supervisors which cannot be handled through normal channels
• Ensures acceptable levels of delinquencies and minimizes debt write-off by directing Collection officers
CGPA 3.25
CGPA 3.25