Restaurant Manager
Kuwaiti- American Foodstuff Co
Total years of experience :23 years, 0 Months
Employ an efficient, high- energy and professional approach to store operation management in order to;
• Balance service with costs to ensure profitability.
• Ensure the integrity of restaurant operations through excellence in customer relations.
• Monitor staff for consistent sanitation, food quality and presentation.
• Purchase/ Controls inventory with attentions to budget guidelines.
• Effectively leads and motivate staff through implementation of in-house training and incentive plans, resulting in an increased productivity levels and staff satisfaction.
• Handle weekly/ monthly inventories to ensure the timely and costs effective purchasing of food items, dry orders and frozen items.
• Manage sales analysis, forecasting and reporting activities
Managing the day to day operations of the restaurant from sales, inventory controls, staffing, ordering.
Assistant Restaurant Manager
October 2007 - October 2009
Kuwaiti- American Foodstuff Company (Popeyes Kuwait)
Job Descriptions
• Assist the restaurant manager in maintaining and achieving the highest quality, service and cleanliness standards in all aspects that the restaurant provides to its customer.
• Assist the restaurant manager in monitoring all cash registers and daily revenues, analyzing sales and profit.
• Implements and follow- up Local store marketing activities.
• Assist the restaurant manager in monitoring all operation procedures from productivity and cost perspectives to guarantee continuous and consistent quality standards with lowest costs possible.
• Supervise all planned maintenance activities, execution of safety and security plans and procedures of the restaurant.
Restaurant Shift- Supervisor
March 2006- October 2007
Kuwaiti- American foodstuff Co. (Popeyes- Kuwait)
Job Descriptions
• Handling and supervising the shift to ensure that the store operates smoothly by proper management of people, products and equipments.
• Consistently delight the customer by serving superior foods, service and cleanliness.
Monitor and audit the restaurant daily to monthly inventories and variance report and directly reported to upper management.
• Assist area manager in operational needs in the restaurants such as serving customers and giving high quality products (handling shift with the restaurant managers)
• Assist the restaurant with the completion of necessary restaurant paper works such as updating staff training record compilations, training calendars, inventory records, receivable records, sales report records.
• Collect all restaurant expenses and replenishing restaurant petty cash voucher and distribute.
• Compile restaurants statistical information for area manager as requested.
Customer Relation Specialist (CRS)
May 2001- April 2002
Texas Chicken (Philippines)
Job Descriptions
• Act as in- store marketing officer to increase sales through intensive marketing plan with the management team by doing daily telemarketing to various institutions and companies.
• Ensures that the customers have great dining-in experience.
• Collect and compile customer's feedback and send it to restaurant manager for further improvement of customer service and product quality.
Restaurant Team Leader
May 2001- February 2002
Kentucky Fried Chicken (Philippines)
Job descriptions
• Handling party inquiries, hosting.
• Assist the restaurant manager in directing the activity of the crew persons to ensure they provide great customer service.
• Handling training of the contractual crew persons and management trainees.
• Ensure that the restaurant is clean and safe to work.
• Ensure that the cash terminals are balance at the end of each restaurant shift.
• Act as a role model in providing leadership through effective communications.
Bachelor of Science in Business Administration (major in Marketing) National College of Business and Arts (1998- 2002)