Project Manager
PwC
Total years of experience :25 years, 5 Months
• Lead a team of 15 to implement the Department of health services on the AbuDhabi Govt “TAMM” system that is a unified platform for all Abu Dhabi government services. Delivered the system in 6 months’ time within fixed budget.
• Define the project scope, objectives, and approach. Create and executes project work plans and revises as appropriate to meet changing needs and requirements.
• Assist business users in the prioritization and phasing of requirements.
• Ensure common understanding, quality of deliverables, and compliance with business requirements.
• Develop, maintain, and monitor the detailed project plan.
• Constantly monitor and report on the progress of the project to all stakeholders.
• Manage relationships with solution providers (vendors) and ensure they deliver as per plan and requirements.
• Build appropriate and effective business relationships, make decisions which impact the success of assigned projects
• Delivered 3 Year IT strategy for the Emirates Customer Management Team (PSS) as Product Owner for digital transformation for the Passenger services system to be implemented across 140 stations. Awarded Najm for product design which reduced the boarding time across the stations by 25% and decreased the agent training time by 75% thus increasing customer satisfaction.
Set the vision, roadmap, product portfolio, and direction, working closely with the user and customer experience teams in the development of a range of digital products. Translate product strategy into capabilities and prototype backlog managing scrum teams. These included but not limited to Airport operations, Engineering, Call center, Training departments.
Led the Governance, Risk and Compliance for Safety, and Security products to support the aviation security services. This included setting up of the PSIM for the command-and-control center, GDPR compliance monitoring
Worked with stakeholders, scrum teams to manage and prioritize program backlog, PI, release plans and MVPs.
Diverse experience in Information Technology with focus on Business Analysis, Business modelling, Requirement Gathering, Technical Documentation, BPMN, change management, product development feasibility projects RFI/RFT process, business intelligence.
Implemented Precision Time System to provide situational awareness and decision support capability on the day of operations which brought about the collaborative decision making between Airlines and Airport process improvement bring the Ontime Time departure to 95% enhancing customer experience and cost saving.
Implemented the complex Aircraft data warehouse -industry standard aviation algorithms applied to extract data from the blackbox. Set up a simple platform for airline parameter Gap analysis for Flight Operations to analyze the planned and actual trajectory which helped in fuel and route optimization and saved 18 M AED.
Was awarded the highest owner of the chairman’s award for the successive implementation of European council Carbon Emission regulatory requirement within 3 months’ time e with 98% of data accuracy, and environment reporting for the airlines.
Explore business necessities in various business units to product analytical capabilities and business insights
Explore business necessities in various business units to product analytical capabilities and business insights.
Designing, architecting and implementing the Aircraft Data warehouse for the aircraft parameters analysis.
Understand system interactions and dependencies, isolate and define entities and their relationship and convert them into business matrix Develop, analyze, and modify processes, data structures, and models.
Analyze the business problems and provide appropriate Business Intelligence solutions by designing and implementing reporting and dashboards.
Structure reporting, dashboards & intelligence capability
Build automated analyses dashboards using data multiple date sets
Implemented the Crew data warehouse which captures all activities of the crew from hire to retire. A one stop show running bringing in a lot of information at the finger tips for the manager to manage the huge crew force of emirates.
Participate in the development of business and technical requirements and document key functions, including data mapping, business rules and business process documentation.
Achievements:
Awarded Certificate of Appreciation from DSVP for the successful implementation of Cabin Crew Management system which provided information on one platform and leading to quicker decision making.
Awarded Certificate of Recognition -Najm from MERCATOR (Emirates - IT Group) for demonstration “Professionalism”.
Teradata
Build the data warehouse for Hutch India a leading telecommunication service provider of India. The Hutch Enterprise Data Warehouse (HEDW) is a unified view of entire business to enable management to take strategic decisions in the highly competitive telecom market of India. HEDW included Billing system (BSCS), CRS, CRM, MCDR (Mediated Call Detailed Record) and RCDR (Rated Call Detailed Record).
Rose from senior software engineer to a Project Leader (with a team size of 15) Scheduling and tracking for all the work packages, chairing various conference calls/Meetings, to track project status and management reviews within the project. Risk management, SQA.
• Ensured support including handling faults raised by users and carrying out various proactive maintenance activities, to minimize fault.
• Liaison with the customers for requirement clarifications and act as a central coordination point for various activities
• Analysis, Design, Performance /Database tuning. Optimization of the run time for data loading into the Data Mart
• Maintaining the standards by CMM -5 processes
• Was instrumental for the entire SQA of the project which was audited for CMM 5 and ISO.
Project Lead for Call Statistics Centralization System (CSCS) developed for BT. The data warehouse, provides information for all successful dialed PSTN calls (pre-paid, Operator Assisted services) made in the UK and Northern Ireland. The Business purpose of the system is competitor analysis, effectiveness of marketing campaigns, product usage and profitability and key financial reporting
EDW for MTC Vodafone - Kuwait Data is being extracted from MTC Source Systems (e.g. Billing, Customer care, ERP systems, Mediation, and others), transformed as per a set of business rules and validation rules and loaded into the data warehouse of ACS-BI product
Fastlink - Jordan Mobile Telephone Services- A major Wireless Service Provider in Jordan. Core features of the product included-Customer segmentation, Customer scoring, Product analysis, Sales analysis, CDR analysis, Financial analysis, Churn Analysis, Network analysis.
Achievements:
• Represented as the functional area expert for CMM5 for Tech Mahindra.
• Dimension modelled framework established for customer segmentation
Integrated course and graduation for Computer and networks