customer service sepacialist
Nestle Middle East
مجموع سنوات الخبرة :17 years, 5 أشهر
Manages and coordinates the customer order cycle from order to cash ( shipments, delivery, invoicing), owning the relationship with both the customer and the suppliers / factories, in accordance with department procedures
Work Closely with the Inside sales team/ Order Entry team to receive Clean PO to place to the factories.
Expedites intercompany factories and suppliers to ensure that delivery deadlines are met
Proactively identifies any issues and address with the correct personnel.
Ensures that the factories have received the right documents and produced the related order acknowledgements.
Planning/Coordination/Submission of documents/MRB/ITP to ensure the order is on track
Support the commercial aspects of the Order including timely documentation and invoice submission
Checks payment terms thoroughly and actions set up of bank submission documents i.e LC/CAD/PBG/ABG for MRO orders/Small Project orders
Coordinates with the Logistics and Warehouse team to ensure that shipments are delivered as per the INCO- terms
Always Ensures highest customer satisfaction keeping customers updated on order status understanding prompt responses are key - aims for 100% OTD through RDSL/PDSL
Works closely with the Finance team to minimize Logged issues/GIT / Outstanding payment issues and LD’s
Manages resolution of dispute cases/warranty claims.
Prioritizes deliveries in response to changing customer schedules and expectations.
Develops contingency plans with suppliers to limit or eliminate negative effects of delayed promised delivery dates.
Works collaboratively with the team as necessary and focuses on meeting monthly/yearly POR targets
SALES • Receives all LPOs from sales team • Verifies Validity of customer documents registered before order processing • Getting Sales Head approval for all orders • Maintains a record of all LPOs received • Maintaining Sales person wise actual sales Record • Ensuring all conditions are met as per company policy before order get transferred to Logistic team Operation • Initiate preparation of Documents (Duty Paid /Duty exemption / Fz Transfer/ Export)required for movement of products • Scheduling the deliveries / Loading with Logistic Team • Maintains a record of all LPO pending for delivery / loading • Maintain Customs Audit report file Accounts • Verifies status of Credit Limit availed and Payment pending of customers before processing order • Getting Finance Head approval for all LPOs received • Ensuring all deliveries are Invoiced and Invoice copy is dispatched to concerned personal • Payment Follow up with Sales person or customer directly in coordination with sales person • Issuing credit / debit notes • Preparing bank documents related to CAD and coordinating submission with HO • Receives all payment instruments collected and process accounts entry for the same • Maintains a record of all due receivables • Maintains a record of all Invoice and Payment collected per day • Maintains a record of all Invoice generated and corresponding payment received details • Maintains credit availed details and credit application form along with supporting documents of customer • Maintains a records of all payment collected with reference to time taken for collection and deviation in payment terms from agreed on LPO to actual receipts
-Issuing Sales Contract
-Coordinating with Clients/ Customers
-Corrdinating with Logestic team for delivery schedule
-Preparing LC documents and ensuring timely flow of activites
-Miatianing Customer relationship
- Independent Correspondence
- Administration functions, such as: Registrations, Renewals of registrations, licenses, etc. Insurance registration, renewals, cancellations, claims, etc.
- Refurbishment, maintenance of office premises, Contacting contractors and short-listing quotes
- Handling Shipping and Customs documents
- Controlling the flow of documents
- Assisting the Administrative Executive in purchasing of company assets such as new vehicles, photocopiers, fax machines, shredder machine, office furniture etc.
- Handle the Stationery Requirements for the entire organization and liaise with stationery suppliers for all printed material for the company
- Making Quotations
- Attending to fax, email operations of the executives.
- Providing supervisory assistance HR department.
Currently registered for MBA from Mahe Manipal at its campus in Academic City , Dubai