Remya Elias

Ensured team adheres to all corporate guidelines and framework, standard operating
procedures and directive on sales, service, cost, standards and people
* Developed and delivered a credible sales plan in line with country and regional business
strategy
* Maintained store staff by recruiting and training team. Conducted appraisals and
performance reviews
References available upon request
* Monitored achievement of sales targets and profitability and took corrective measures
where required with support from area manager
* Handled client complaints and service issues and ensured experience satisfaction by clients
* Learning and development of team members - Coached team members towards achieving
targets
* Administered on the job training and classroom/commercial training
* Optimal inventory control - Organising and Overseeing stock control and receiving orders
* Focussed on retail loss prevention using various tools with fraud team as and when required
* Attained sales target consistently and exceeded by 110%
* Key negotiator for b2b clients for London region

Mentored sales associates and review on performance
* Shop floor management and store management in the absence of store manager
* Ensured highest standards of customer service excellence at the store
* Built a model customer service program to ensure associate highest customer service in
store
* Handled all operations in store regarding stock and other supplies
* Daily and weekly team briefing and chairing and managing the daily calls

Performed market research on insurance products and involved in sales and marketing
* Prepared ‘Top 25 hedge fund’ list in order to propose the go to market strategy in the hedge
fund technology space
* Responded to RFP’s (Request for Proposal) from prospective clients
* Involved in business analysis and analysed market opportunities for new product launch.