OPERATIONS & SALES
DEEP OCEAN SHIPPING LLLC
مجموع سنوات الخبرة :13 years, 0 أشهر
Maintaining customer bases
Coordinating with agents across the world on timely basis for taking rates, sending and tracking rates, sending and tracking cargo, delivery cargo, coordinating financial dealings including profit allocation upon agents
Updating the tracks of movements of cargo to clients
Helping the clients for maintaining the logistic activities more focused by timely updating of delivery of cargo
Invoicing the client
Maintaining SOA records and payment collection from client
PDC issue for agents
Keeping books of accounts both soft copy and hard copy
Outdoor sales meeting with clients
Tele and marketing sales
Provides Contract Hygiene and facility management Service to small, medium and Large Scale reputed Companies in UAE like Dubai Airport, Emirates Airlines, Abu Dhabi Islamic Bank, Emrill, shurooq , Al Tayer, Hilton Etc Team lead of 14-15 service technician - Scheduling their day to day work, performance appraisal, grievance dealing and all other HR functions from offer letter to retirement.
Sales coordination - Managing a team of 7 plus sales person including Departmental head’s and sales manager’s sales activities helping the department to attain the target, overall growth.
Customer Relation Management Managing 75 plus customers where some customers have 100 plus branches to service. Customer complaints management. Telephonic and mail enquiry reply to customer. Developing a standard and flexible schedule of customer service and maintenance. Makes sure all the customers received the service on proper time with quality. Taking customer feedback and improving quality of service. Administration/finance/Coordination&Career Highlights Co-ordination with Different department inventory, finance, supply chain, sales etc. Makes sure all the customers received the service on proper time with quality. Taking prompt decision and the implementation during critical stages.
Active participation to full fill big tender’s and contractual services. Marinating filing of 2000 plus invoice in a month. Documentation Maintaining contracts and lpo from customers. Following up payment pending from important customers. Taking decision in respect of daily activities. Priding advice to management in terms of customer complaints Strong knowledge in Microsoft office package like word/excel. Working under a British Manger who have diversified experience across the world. Viking Gulf is A European management company where have got the chance to work with 10 plus nationalities inside office itself.
Completed MBA with First class and have 2 ½ years of significant and progressive experience in Administrative function of the company. Under the head of experience got chance to practice and cherish each and every function of Management such as Finance - Human Resource- Marketing and Operation. Made the significant bench mark in all projects of the company upon which my contribution to their success was valued and appreciated by the management.
Strategic plan implementation, efficient team playing, Contingency management decision, Effective coordination and proper utilisation of the resource and the extra ordinary coordinating skill with revenue focused movement identified by the company awarded me the title called ‘Promising Employee’
To that end, I am confident that my contribution to your organization will be an added value to both ends.
TEAACHING COMMERCE SUBJECTS, CO-ORDINATING THE EVENTS