Renad Alhazmi

Sales Representative at AlRajhi Bank

• Saudi Arabia
• My current job since December 2018

Guest Relations Officer at Royal Inn Hotels

• Saudi Arabia
• November 2018 to December 2018

Customer Services Representative at Dar AlHijra Almadaniah Est.

• Saudi Arabia - Medina
• February 2017 to December 2017

Key Responsibilities:
Operations
• Implement proactive customer service techniques to maintain positive customer relationships and ensure customer satisfaction for the duration of their stay. Maintain and supervise a clean and safe environment for customer. .
• Maintain an excellent rapport with customers resulting in superior customer service and successfully streamline guest check in and checkout procedures by ensuring timelines.
• Respond to customer inquiries about prices, quantity and quality of the products
Customer Service
• Manage the customer service team and ensure consistent delivery of high standards of service and support meeting the organizational standards.
• Supervise and ensure prompt and courteous attention to all customers, efficient handling of queries and requests and delivery of high quality sales presentations.
• Manage customer complaints including investigation of complaints, identification of root causes and delivery of satisfactory solutions within specified timeframes.
• Monitor and ensure strict compliance with all organizational policies, procedures and guidelines implementing effective corrective actions to address violations.
Relationship Management
• Meet potential new and existing customers to understand their requirements and share the salient features of various products of the company.
• Provide necessary clarifications sought by the customers to their full satisfaction.
• Maintain customer focus all times and answer customer’s enquiries using the standard guidelines.

Internship in Management at Al-Amal Complex for Mental Health

• Saudi Arabia - Medina
• June 2015 to August 2015

Key Responsibilities:
• Responded to incoming calls and emails as per the prescribed procedure, re-directed official communication to appropriate officers / departments and logged in details of all inbound and outbound correspondence for reference.
• Drafted letters, speeches, agendas, emails and other content for publication, prepared presentations and noted minutes of meetings as instructed by seniors. Created, maintained, and entered information into databases.
• Scheduled meetings circulated the agenda and oversaw arrangements at the venue to ensure hassle-free conduct and conclusion of planned meetings.
• Edited and printed letters, speeches, official documents etc. Saved and archived files to ensure their safekeeping and tracking. Reviewed incoming email and fax messages, categorized and forwarded them to relevant parties promptly.
• Analyzed messages received from various parties and appropriately responded to them through email or fax. Recorded the minutes of meetings for every meeting and circulated the notes with all personnel involved.
• Oversaw start-to-end arrangements for special meetings, including coordination and preparation of documents that are vital as per the meeting’s agenda.
• Provided instructions to staff members with respect to their day-to-day tasks and analyzed internal reports, organized and archived them, coordinated and maintained detailed records within specialized files.