Renalyn Bahandi

Duties and Responsibilities:
•Enthusiastically providing the highest customer service to internal customer and external third party customers.
•Successfully and accurately answering supplier/client questions and provide appropriate additional information
•Use Derwent and other technical resources as required and appropriate to ensure product arrangements are managed, amended and supported, maximizing customer satisfaction and revenue for Yalago customers.
•Take ownership of Customer Service Requests (CSR) which are raised and ensure they are actioned and completed within the committed Service Level Agreements (SLA)
•Handle refunds, complicated disputes, re-calculation of prices, price matches based on any changes in the itineraries or travel plans, and make necessary amendments as required.
•Ensure excellent working relationships with customers through timely and effective communication. Utilize Derwent as the principal tool along with offline coordination and communication with the respective suppliers.
•Respond rapidly and accurately to on-line/email requests for information
•Escalate issues in accordance with process and guidelines when necessary
•Responsible to meet all company policies and procedures

•Acquisition of new clients.
•Understanding the needs of clients and ensuring the best possible options of air or sea travel, hotel, land transfer.
•Represent Limouge to the tourism industry including but not limited to committee and association meetings and travel-trade events.
•Provide updated tourism website and social media ideas/content and email marketing to attract the target markets.
•Generate new tourism partnerships and ensure revenue from hotels, airlines and other travel requirements
•Assist Vice President with execution of overall sales and marketing strategy and activities.
•Planning itineraries for Outbound and Inbound, create irresistible package.
•Create flyers and latest promotions through Adobe Photoshop.

Duties and Responsibilities:
•Negotiating and closing contracts of Hotels and Apartments rates in the UAE region
•Requesting wholesaler rates, dealing with sales team regarding travel agency promotions.
•Ensure Rate Comparison is in-order to make sure contracted rates are competitive in the market or to negotiate the rates on an immediate basis.
•Taking exclusive deals and packaged rates for offline Tour Operators.
•Worked closely with staff and ensure work flow are adhere and maintain smooth operation.
•Managing the allotments and ensure availability is well maintained
•Identifying competitors margins & mark-up structure in-order to price the product in a very competitive manner.
•Recognizing market trends to understand the level of price support which vary over time.
•Coordinating with sales and marketing team internally to ensure the target price is achieved and the product is delivered at the given time limit.
•Ensure the Contracts are loaded accurately and quality of the contract is maintained.
•Updating rates, promotions and offers from hotel and for B2B agents system.
•Ensure the offers and amendments are circulated among the agents within a time span of 24 hours.
•Assist for preparing tour operator’s brochure and follow-up update from hotels.
•Assist in clarification of contracted rates from travel agencies, tour operators, corporate companies and FIT.
•Assist the Travel Agents portal users in any amendments, last minute request, guest complaints and any dispute arise.
•Set appointments and visiting potential clients.
•Clearing the disputes of rates from the hotel and inform the agents accordingly.
•Handled queries on room rates, hotel facilities, services and special promotions pertaining to their corresponding contracts.

•Assisting passengers in getting the best possible fare for their journey. Guiding passengers to various travel schemes offered by Thai airways latest activities and updates
•Make various route plans to the passenger, calculate the reservation cost of various flights and other facilities that passenger might require.
•Hotel and transfers arrangement and provides further information about package and other facilities that may require during their stay.
•Converting calls and inquires to sales and constantly look for 'sales opportunities' when servicing customer through cross selling, up selling.
•Ensuring product knowledge to be able to promote Thai Airways at all times by being fully conversant with market and industry information.
•Achieving the target by contributing extra hard work to generate revenue and provide high quality of customer service, fast, efficient and friendly manner for reservations, ticketing, fares and telephone sales queries.
•Performing duties as assigned by Counter & Telesales Supervisor or Sales Manager.