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تم إلغاء حظر المستخدم بنجاح
رينلين Bahandi, Travel Consultant

رينلين Bahandi

Travel Consultant·Emirates-Dnata Group

الإمارات العربية المتحدة

بكالوريوس, Travel and Tourism

الخبرة العملية

مجموع سنوات الخبرة: 11 سنوات, 10 أشهر

Travel Consultant

أبريل 2019 - مارس 2020

Emirates-Dnata Group

دبي، الإمارات العربية المتحدة

أبريل 2019 - مارس 2020

Duties and Responsibilities:
•Enthusiastically providing the highest customer service to internal customer and external third party customers.
•Successfully and accurately answering supplier/client questions and provide appropriate additional information
•Use Derwent and other technical resources as required and appropriate to ensure product arrangements are managed, amended and supported, maximizing customer satisfaction and revenue for Yalago customers.
•Take ownership of Customer Service Requests (CSR) which are raised and ensure they are actioned and completed within the committed Service Level Agreements (SLA)
•Handle refunds, complicated disputes, re-calculation of prices, price matches based on any changes in the itineraries or travel plans, and make necessary amendments as required.
•Ensure excellent working relationships with customers through timely and effective communication. Utilize Derwent as the principal tool along with offline coordination and communication with the respective suppliers.
•Respond rapidly and accurately to on-line/email requests for information
•Escalate issues in accordance with process and guidelines when necessary
•Responsible to meet all company policies and procedures

مجال الشركة:
وكالات السفر
الدور الوظيفي:
الخدمات المساندة

Sales & Marketing Executive (Owned Time)

سبتمبر 2015 - مارس 2019

Sundial Tourism LLC

دبي، الإمارات العربية المتحدة

سبتمبر 2015 - مارس 2019

•Acquisition of new clients.
•Understanding the needs of clients and ensuring the best possible options of air or sea travel, hotel, land transfer.
•Represent Limouge to the tourism industry including but not limited to committee and association meetings and travel-trade events.
•Provide updated tourism website and social media ideas/content and email marketing to attract the target markets.
•Generate new tourism partnerships and ensure revenue from hotels, airlines and other travel requirements
•Assist Vice President with execution of overall sales and marketing strategy and activities.
•Planning itineraries for Outbound and Inbound, create irresistible package.
•Create flyers and latest promotions through Adobe Photoshop.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
المبيعات

Contracting Supervisor /Outdoor Sales B2B Online System

مارس 2012 - سبتمبر 2015

Belhasa Travel and Tourism LLC

دبي، الإمارات العربية المتحدة

مارس 2012 - سبتمبر 2015

Duties and Responsibilities:
•Negotiating and closing contracts of Hotels and Apartments rates in the UAE region
•Requesting wholesaler rates, dealing with sales team regarding travel agency promotions.
•Ensure Rate Comparison is in-order to make sure contracted rates are competitive in the market or to negotiate the rates on an immediate basis.
•Taking exclusive deals and packaged rates for offline Tour Operators.
•Worked closely with staff and ensure work flow are adhere and maintain smooth operation.
•Managing the allotments and ensure availability is well maintained
•Identifying competitors margins & mark-up structure in-order to price the product in a very competitive manner.
•Recognizing market trends to understand the level of price support which vary over time.
•Coordinating with sales and marketing team internally to ensure the target price is achieved and the product is delivered at the given time limit.
•Ensure the Contracts are loaded accurately and quality of the contract is maintained.
•Updating rates, promotions and offers from hotel and for B2B agents system.
•Ensure the offers and amendments are circulated among the agents within a time span of 24 hours.
•Assist for preparing tour operator’s brochure and follow-up update from hotels.
•Assist in clarification of contracted rates from travel agencies, tour operators, corporate companies and FIT.
•Assist the Travel Agents portal users in any amendments, last minute request, guest complaints and any dispute arise.
•Set appointments and visiting potential clients.
•Clearing the disputes of rates from the hotel and inform the agents accordingly.
•Handled queries on room rates, hotel facilities, services and special promotions pertaining to their corresponding contracts.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
المبيعات

Reservations and Ticketing Executive

يونيو 2008 - مارس 2012

Majestic Travel and Tours GSA; Thai Airways, Dubai

دبي، الإمارات العربية المتحدة

يونيو 2008 - مارس 2012

•Assisting passengers in getting the best possible fare for their journey. Guiding passengers to various travel schemes offered by Thai airways latest activities and updates
•Make various route plans to the passenger, calculate the reservation cost of various flights and other facilities that passenger might require.
•Hotel and transfers arrangement and provides further information about package and other facilities that may require during their stay.
•Converting calls and inquires to sales and constantly look for 'sales opportunities' when servicing customer through cross selling, up selling.
•Ensuring product knowledge to be able to promote Thai Airways at all times by being fully conversant with market and industry information.
•Achieving the target by contributing extra hard work to generate revenue and provide high quality of customer service, fast, efficient and friendly manner for reservations, ticketing, fares and telephone sales queries.
•Performing duties as assigned by Counter & Telesales Supervisor or Sales Manager.

مجال الشركة:
شركات الطيران
الدور الوظيفي:
السياحة والضيافة

التعليم

University of Cebu

سبتمبر 2007

سبتمبر 2007

بكالوريوس، Travel and Tourism

الإمارات العربية المتحدة

courses: IATA, UFTAA Training Program International Air Business Academy, Dubai UAE Certificate in Customer Care December 2006 Nadia Training Institutes, Sharjah UAE Handling Customer Complaint Emirates Flight Catering, UAEMarch 2006

UNIVERSITY OF CEBU

مارس 2003

مارس 2003

بكالوريوس، Hotel and Restaurant Management

الفلبين

Skills

ASSETS RECOVERY
Expert
ASSETS RECOVERY
Expert
B2B
Expert
B2B
Expert
BILLING
Expert
BILLING
Expert
BROCHURE DESIGN
Expert
BROCHURE DESIGN
Expert
CLOSING
Expert
CLOSING
Expert
COMPETITIVE
Expert
COMPETITIVE
Expert
CONTRACT MANAGEMENT
Expert
CONTRACT MANAGEMENT
Expert
MARKETING
Expert
MARKETING
Expert
QUALITY
Expert
QUALITY
Expert
SALES
Expert
SALES
Expert

اللغات

التايلنديه

متمرّس

التدريب و الشهادات

التدريب
Certified Training for Real Estate Brokers
Dubai Real Estate Institute
Apr 2020
عرض الشهادات

الهوايات والاهتمامات

Sports (Basketball, Badminton), Playing Guitar, Ukulele, Traveling, Photography and Video Editing.

Accomplishments are personal such as being physically and mentally fit, while the music help to reduce stress and makes me relaxed. Traveling, make me connect to nature and being at peace. And lastly, Photography and Video editing help me to be creative and enhance my imagination through art and reality of life.