Customer Support Manager
Motorola Solutions
Total years of experience :8 years, 7 Months
Help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Motorola by improving customer satisfaction • Handle day to day customer issues, provide resolutions, and escalate as necessary • Conduct market research, reporting on customer trends and buying trends • Attend trade exhibitions, industry events and demos alongside senior sales team • Attend sales calls, meetings, and workshops to develop and execute strategies to increase sales
Market research and analysis for different projects to forecast demand • Create social media strategies and schedules and provide support to our social media efforts • Participate in a mixture of internal and client meetings • Assist with the preparation and delivery of marketing and sales support materials
Site supervision of incoming raw dates
* Inspect, Test and sample products for defects and deviations from specifications
* Observe and monitor production operations and equipment
* Assist General Manager in paper work and documentation
* Identifying risk associated in the working environment
Assist professors in writing the homework & quizzes
* Help professors at the Laboratory & explain to students in groups the requirement
* Designing Student handbooks
* Updating the Alumni database
Help & guide Students to complete their registration
* Advice students seeking for help for choosing their major
* Attending phone & email inquiries
Mr.Protein
analysing and investigating price, demand and competition
* devising and presenting ideas and strategies
* promotional activities
* Monitoring performance
* Managing campaigns on social media
Update system records, open post and send letters to customers
* Attend customer inquiries
* Maintain account details
I T PR OFICIENCY
Reliability & Maintenance Management
To realize the inherent reliability capabilities of operating plant and equipment for which they are designed,
and to do so at minimum cost.
Sales & Marketing Management
Studied “Lacnor” Marketing Strategies and analyzed.
Delivered a presentation with reports of our findings & recommendations.
Product Design & Innovation Management
To develop a new product concept (Redesigning Fast Food Cups)
Facilities Planning Management
To develop two different types of layouts, job shop and cellular manufacturing for the production area of a
facility that manufactures a regular bicycle