Business Travel Consultant
Dnata
Total years of experience :15 years, 0 Months
Worked in the emergency travel department, assisting corporate clients of HRG, MMI and Government travel within the contact centre as well as with implants and outlets.
Assisting with ticket issuance, reissuance, hotel reservations, car rentals, limo and travel insurance.
Maintaining excellent customer relation by providing quality service to the client with cost effective solutions which exceeds customer expectations maintaining dnata standards.
Providing assistance and training to new employees to familiarize with client information files and the operating procedures.
Resolving customer complaints, providing solutions and taking accurate measures to reduce errors.
Handling International Passengers, both outgoing and incoming.
Creating Itineraries, issuing automated tickets, reissuance, refunds.
Responsible for accurately processing individual and group corporate travel reservations.
Responded in a timely manner to client inquiries, offering appropriate and cost-effective solutions to their travel requests whilst maintaining a positive and professional attitude.
Administrative duties included client profile and queue maintenance.
Dealing with corporate as well as walk-in clients. Making reservations, issuing tickets, reissuing and doing refunds.
Making reservations, Issuing tickets for direct customers as well as subagents. Meeting subagents for business development.
Have passed IATA/UFTAA foundation course in fares and ticketing.