Retail Outlet Manager
Reliance Communications Pvt. Ltd,
Total years of experience :6 years, 8 Months
* Primary role is to handle the Retail outlet known as Reliance Web Store and conduct promotional activities for increasing the sales volume. Looking care of the entire operations of these store including Customer Life Cycle Management, retention inbound sales and handling a Team of Executives (Sales, Collection & Customer Care).
* Motivating and pressurizing the team members to achieve the goal.
* Building up a strong coordination among them to achieve the target by introducing various incentive schemes beneficial to the customers as well as the executives.
* Ensure smooth operation in the Retail outlet on Postpaid and Prepaid sales, Value Added Services (VAS), Prospect Generation activities (PGA).
* Recruiting staff - this includes developing job descriptions and person specifications, preparing advertisements, checking application forms, short listing, interviewing and selecting candidates.
* Preparation of payroll; timesheet collation; overtime processing; deductions for advances, fines etc; transfer of bank payments and immediate payments as and when required.
* Administering all settlements with the employees like Gratuity, Leave salary and maintaining proper employee records.
* Implement performance review practices, training and development systems. Administers performance review program to ensure effectiveness, compliance, and fairness within organization.
* Working closely with departments, increasingly in a consultancy role, assisting line managers to understand and implement policies and procedures.
* Evaluated training programmers for staff and implemented new training solutions that met he needs of the business and the people. Follow-up research concluded improved budgets, increased profits and improved morale.
* Assist managers in the resorting of the organizational structure and assist in defining the roles and functions to enable the company to have capable people in the right place at the right time to achieve the business plan intent.