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RENZ SUSTENTO, I.T. Administrator

RENZ SUSTENTO

I.T. Administrator ·Alkharashy Dental Center

Qatar

Bachelor's degree, Bachelor of Science in Computer Engineering

Work experience

Total years of experience: 14 years, 4 months

I.T. Administrator

June 2019 - Present

Alkharashy Dental Center

Doha, Qatar

June 2019 - Present

Duties & Responsibilities

• Manages all technical transactions on CCTV and Fire alarm MOI processing.
• Troubleshooting and Maintenance of Client and Server computers
• Metasoft and MyRay Software Backup and monitoring.
• Dental Chair Xray machine basic maintenance and repair
• Cerec and Milling machine configuration and maintenance.
• Printer repair and maintenance
• CCTV Camera maintenance and repair
• PBX Telephone management maintenance and troubleshooting.
Company industry:
Dental Center & Clinic
Job role:
Information Technology

Information Technology Support Specialist (IT Support Specialist)

February 2018 - April 2019

INTELLIGENT PROJECT

Doha, Qatar

February 2018 - April 2019

Duties & Responsibilities
• Handles All SLA (Service-level Agreement) clients of the company.
• Install, Configure, and troubleshoot Fingertec Time Attendance devices and software
• Provide technical support on all Fingertec Time Attendance clients.
• Manage company networks configuration and installations.
• Network Cabling and installation.
• Telephone PBX Installation.
Company industry:
IT Services
Job role:
Information Technology

Information Technology Support Specialist (IT Support Specialist)

February 2018 - April 2019

AAAMAL SERVICES

Doha, Qatar

February 2018 - April 2019

Clients handled on SLA (Service-level agreement) under Intelligent Project

Duties & Responsibilities
• Configuration and maintenance of 1 Server computer (Pro ProLiant DL380 Gen9)
• Troubleshoot and maintenance of 25 client desktop/Laptop computers and 2 Konica network Printers.
• Minimized companies technical issues by daily monitoring and prevention of possible threats on the network.
• FingerTec Time Attendance Installation, Configuration, and Hardware Troubleshooting.
• Network Maintenance and Troubleshooting.
Company industry:
Hospitality & Accomodation
Job role:
Information Technology

Information Technology Support Specialist (IT Support Specialist)

February 2018 - April 2019

ALKHARASHY DENTAL CENTER

Doha, Qatar

February 2018 - April 2019

Clients handled on SLA (Service-level agreement) under the Intelligent Project

Duties & Responsibilities
• Maintain and troubleshoots 3 Server computers and 70 client computers.
• Windows Server 2008 r2, 2012 r2 User management, Windows backup, and Troubleshooting
• Setup file and printer sharing for all 3 Branches interconnecting network thru VPN and DynDns remote access.
• Network configuration and setup file sharing.
• Fingertec Time Attendance Installation, Configuration, and Hardware Repair.
• Cerec Machine and X-ray Dental Machine Maintenance and repair
• Troubleshoot Metasoft, and MyRay Software errors
• Monitor and maintain CCTV Camera server and connections on all branches
Company industry:
Other Healthcare Services
Job role:
Information Technology

Information Technology Support Specialist (IT Support Specialist)

February 2018 - April 2019

KERNEL ENGINEERING CONSULTANT

Doha, Qatar

February 2018 - April 2019

Clients handled on SLA (Service-level agreement) under the Intelligent Project

Duties & Responsibilities
• Monitoring and maintenance of 1 Server Computer and 30 Client Computers including site areas
• Manage Outlook Admin domain.
• Windows Server 2012 R2 User management, Windows backup, and Troubleshooting
• FingerTec Time Attendance Installation, Configuration, and Hardware Repair.
Company industry:
General Engineering Consultancy
Job role:
Information Technology

Information Technology Support Specialist (IT Support Specialist)

February 2018 - April 2019

TAWASUL SPECIALIZED CENTER

Doha, Qatar

February 2018 - April 2019

Clients handled on SLA (Service-level agreement) under the Intelligent Project

Duties & Responsibilities
• Monitoring and maintenance of 1 Server Computer and 30 client desktop and laptop computers.
• Windows Server 2012 r2 User management, Windows backup, and Troubleshooting
• FingerTec Time Attendance Installation, Configuration and Hardware Repair.
Company industry:
Other Healthcare Services
Job role:
Information Technology

Fingertec IT Support Engineer

February 2018 - April 2019

HAMAD Ambulance Service and Supply Chain Management

Doha, Qatar

February 2018 - April 2019

Supported Client Under Intelligent Project (FingerTec Time Attendance)

Duties & Responsibilities
• Monthly Time Attendance data collection on all Non-Network Sites of Hamad Ambulance Service (Every 1st day of the Month)
• Time Attendance device housekeeping on all Hamad Ambulance Service Sites (Every 3 months)
• Install/Repair Hardware/Software of FingerTec Time attendance Devices on all Hamad Ambulance Service and Supply Chain Management Sites.
• Conduct training on how to use the FingerTec Ingress Software
Company industry:
Other Healthcare Services
Job role:
Information Technology

IT Support Engineer

February 2018 - April 2019

MCDERMOTT Eastern Hemisphere Limited

Doha, Qatar

February 2018 - April 2019

Supported Client Under Intelligent Project (FingerTec Time Attendance)

Duties & Responsibilities
• Install and Configure Card Exchange Solution software for ID card.
• Handles trouble shoot of Magicard Enduro 3E PVC ID Card Printer
Company industry:
Oil & Gas
Job role:
Information Technology

Fingertec IT Support Engineer

February 2018 - April 2019

Qatar National Museum

Doha, Qatar

February 2018 - April 2019

Supported Client Under Intelligent Project (FingerTec Time Attendance)

Duties & Responsibilities
• Fingertec Device Installation and configuration.
• Repair and Troubleshoot Hardware problems of time attendance devices (FingerTec).
• Fingertec Device Maintenance.
Company industry:
Public Administration
Job role:
Information Technology

Fingertec IT Support Engineer

February 2018 - April 2019

Al Meera Consumer Goods (Q.S.C)

Doha, Qatar

February 2018 - April 2019

Supported Client Under Intelligent Project (FingerTec Time Attendance)

Duties & Responsibilities
• Install and Troubleshoot hardware and software of time attendance
devices on all branches.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Information Technology

Attendant, Layout artist,& Technician

August 2013 - November 2017

Project R Internet Café

Philippines

August 2013 - November 2017

Duties & Responsibilities
• Hardware and Software troubleshooting and maintenance of 40 desktop computers
• Desktop computer assembly and upgrade
• Invitation layout designs with Adobe Photoshop and Adobe Lightroom
• I.D. Design printing and Lamination
• Printer Installation and Troubleshooting
Company industry:
IT Services
Job role:
Information Technology

Multimedia Technician, Lay-out Artist, Photographer & Photo booth Operator

December 2010 - July 2012

Circle of Arts Production

Philippines

December 2010 - July 2012

Duties & Responsibilities
• Editing Computer Maintenance and Monitoring
• Desktop and Laptop Computer Hardware and Software Installation.
• Layout Tarpaulin, Invitation, Cards, and ID’s
• Conducting Video Shoot for Advertisement on major occasions
• Photoshoot wedding prenup and photo enhancement
• Photobooth Operator and layout artist
• Manage Events Advertisement and photography
• Equipment Cleaning and maintenance

Project Handled
• TUNA Fest 2011 General
Santos City, Philippines
• SARBAY (Sarangani Bay Festival 2011) Glan, Sarangani Province, Philippines

CAMERA HANDLED
• Canon E0S 60D
• Canon EOS 1100D
• Canon EOS 1000D
• Nikkon D700
• Nikkon D70
Company industry:
Advertising
Job role:
Information Technology

Multimedia Technician, Encoder, and Photographer

December 2010 - July 2012

SMI (Sagittarius Mines Inc.)

Philippines

December 2010 - July 2012

Duties & Responsibilities
• Photoshoot and Record Documentaries for mining multimedia projects
• Translate Native language to English and encode for documentations
• Monitor news feeds from TV, Radio, and Newspapers about SMI
• Handles Advertisement Projects and Community Competitions

PROJECT HANDLED
• SRAC (SMI Regional Arts Competition)
• Governor Migs Dominguez Birthday

CAMERA HANDLED
• Canon E0S 60D
• Nikkon D700
• Panasonic AG-AC160A AVCHD Camcorder
Company industry:
Mining & Quarrying
Job role:
Information Technology

Education

Notre Dame of Marbel University

November 2011

November 2011

Bachelor's degree, Bachelor of Science in Computer Engineering

Philippines

GPA (percentage): 83%

GPA (percentage): 83%

UNDERGRADUATE

AMA Computer Learning Center College of Marbel

April 2009

April 2009

Diploma, Diploma in Networking and Telecommunication Technologies

Philippines

GPA (percentage): 90%

GPA (percentage): 90%

Poster making Participant and Student Council Member

Skills

Event Photography

Expert

Adobe Photoshop

Expert

Servers

Expert

IT Technical Support

Expert

Hardware Support

Expert

Formatting and Software Installation

Intermediate

Network Setup, Mapping, Cabling and Crimping

Intermediate

Printer Network, Setup and Configuration

Intermediate

Computer Hardware Repair

Intermediate

Adobe Photoshop

Intermediate

Photography

Intermediate

Wedding, Birthdays, Dedications and other Occasions invitation designs

Intermediate

Router, Modem, Switch, VPN, DynDns Setup and Configuration

Beginner

Microsoft Office

Intermediate

Server Setup and Configuration

Beginner

Photobooth

Intermediate

Event Photography

Expert

Servers

Expert

IT Technical Support

Expert

Hardware Support

Expert

Social profiles

Languages

Filipino

Expert

English

Expert

Training and Certifications

Training
Fingertec TcmsV3
Fingertec
Feb 2018
Fingertec TcmsV2
Fingertec
Feb 2018
Fingertec Ingress
Fingertec
Feb 2018
TimeTec Patrol
Fingertec
Mar 2018

Recommendations

Janssen Bryan Lopez

May 2019

May 2019

IT Technical Sales Engineer•Colleague

I would recommend him on IT Support Job His Skills on Support Supervision in his SLA Clients are Superb. His Technical Analytical Skills are far greater than anyone I know.. He can handle pressure smoothly . He was a fast Learner.

Hobbies and interests

Photography