Customer Sales Representative
Etisalat
Total years of experience :7 years, 4 Months
Adhering to uphold and uplift the set standards of one of the most exemplary organizations that challenges the status quo of the Telecommunication technology as a Front-line support and sales directive.
- Consistently achieving the set targets on a monthly basis; whilst cross-selling and upselling in each interaction to generate value in each interaction.
- Problem-solving and empathizing with customers with any inquiry; complex or simple to denote the service level promised.
- Proactively introducing newer ranges and launches that supersede the existing loyalty of our customer base in their tenure whilst maximizing their experience journey as a whole.
- Delivering the best service and upholding the integrity of each sale within the internal and external regulations and policies communicated accordingly that safeguard the interests and liabilities of all parties.
Advocating marketing strategy implementation on 'Musclecore nutrition' Brand value through trade-show engagements, gym activations and social catering to building hype and drive to awareness and purchase to selective stores.
Fostering network tie-ups with 3rd Party affiliates including gyms, hospitals, clinics and individual doctors, trainers alike to creating mutually beneficial relations to drive sales and promotions in shared growth and consumers alike.
Delivering excellent Customer Experience for through informative consulting on products and services offered and fostering mutual relationships for the better. and maintaining effective communication practices; spoken and written elaborating clear messages via emails, whatsapp, email etc via handling transaction, orders and deliveries.
Achieving target driven sales through cross-selling, up- selling in the array of categories spanning nutrition, medical equipment etc. with regard to free consultations and effective solutions catered within the categorical offerings throughout.
Continued to operate within the established Pharmacy guidelines and protocols in recommendations of medicines and health beneficiary offerings.
Operational inquiries within the store-level from the level of merchandising, stock-keeping to keeping track of customer demographics entitles the maximum proficiency of the services extended with and without the Store-Manager is the ultimate overlook in being part of Life Team
Achieved Revenue and gross target of 72% overall within the first-year whilst retaining existing databased with renewal contracts 80% year-to-year guarantee.
Handling a range of product portfolio retained within Office Automation industries representing brands such Ricoh, BenQ, Asus, Fujitsu etc.
Creating Initiative in handling B2B Corporate Accounts in the heart of Metropolitan areas; fostering relationships and networking to promote and resonate sales and expansion.
Providing consultation and workshops trials on product offerings including trade-marketing shows for further establish Brand Presence and Customer service acumen as a competitive edge.