I.T. TECHNICAL SUPPORT OFFICER
FUJITA CORPORATION, METRO RAIL PROJECT
Total years of experience :12 years, 9 Months
Managed installation and configuring computer hardware operating systems and applications.
Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
Maintaining and updating I.T. database of all equipment’s both hardware and software.
Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
Providing support, including procedural documentation and relevant reports.
Following diagrams and written instructions to repair a fault or set up a system.
Setting up new users' accounts and profiles and dealing with password issues.
Responding within agreed time limits to call-outs.
Working continuously on a task until completion (or referral to third parties, if appropriate).
Prioritizing and managing many open cases at one time.
Establishing a good working relationship with customers and other professionals, such as software developers.
Testing and evaluating new technology.
Conducting electrical safety checks on computer equipment.
SKILLS:
Ability to think logically.
A good memory of how software and operating systems work.
Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
The ability to work well in a team.
Problem solving skills.
A strong customer focus.
The ability to prioritize your workload.
Attention to detail.
Troubleshoot hardware, software and network operating system
Provide orientation to new users of existing technology.
Train staff about potential uses of existing technology.
Provide recommendations about accessing information and support
Maintain current and accurate inventory of technology hardware, software and resources.
Maintain log and/or list of required repairs and maintenance.
Make recommendations about purchase of technology resources.
Provide network access to all staff
Install work stations both hardware and software.
Connect all workstations on the network printer as per access only. (not all staff is allowed to print)
SKILLS:
Ability to install and administer computer hardware, software and networks.
Analytical and problem solving.
Decision making.
Effective verbal, presentation and listening communications.
Effective written communications.
Responsible for the installation, operation, and maintenance of computer systems and other technologies, such as communication systems.
Configuring hardware and software, setting up peripherals such as printers or routers, repairing equipment, and providing daily support for computer network users.
Work at a help desk, answering calls and e-mails regarding the computer network or communication systems.
Responsible for writing reports, tracking inventory, evaluating new technologies, negotiating contracts with vendors, and developing contingency plans in case of network failure.
-More on information and Technology. -Studied hardware and software programs. -LAN and WAN networking. -Certified CISCO CCNA 1 to 4 passer. with certificate