Reynold Johnson J

Dedicated IT Professional with 4+ years of experience in System Monitoring, Service Desk Operations, Incident Management, Technical Support, and Enterprise Infrastructure Support. Experienced in monitoring critical business applications, troubleshooting system issues, managing user access through Microsoft Entra, and supporting IT operations using SolarWinds and ITSM platforms. Strong analytical and problem-solving skills with a proven track record of maintaining system availability and delivering high-quality support services. Seeking Service Desk Analyst, IT Support Engineer, NOC Engineer, or Systems Engineer opportunities in the UAE.

Processed and investigated international payments using SWIFT messages (MT103, MT103+,
MT195, and MT199), ensuring accurate payment reconciliation and timely resolution of
transaction issues.
Handled payment investigations, rejected transactions, and regulatory queries related to OFAC
and AML compliance, coordinating with correspondent banks through SWIFT messaging.
Managed payment operations including CHAPS, Faster Payments, FX transfers, fixed deposits,
and cheque book requests while monitoring payment queues to ensure all transactions were
completed within operational timelines.