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Juvelyn Marcelo, Senior Sales Consultant

Juvelyn Marcelo

Senior Sales Consultant·Holiday Factory Package Tours LLC

United Arab Emirates

Bachelor's degree, Electronics and Communications Engineering

Work experience

Total years of experience: 15 years, 6 months

Senior Sales Consultant

August 2024 - Present

Holiday Factory Package Tours LLC

Dubai, United Arab Emirates

August 2024 - Present

- Respond to enquiries and determine travel needs, preferences, and budgets to provide the best recommendations.
- Act as a personalized travel planner, responsible creating, and booking travel experiences, including flights, accommodation, and activities
- Maximize sales by advising clients on destinations, securing optimal deals, and providing expert support on visas and regulations
- Responsible with VIP clients for luxury tour packages and provide customer service support even after sales.
- Promote travel products, packages, and special deals.
- Provide recommendation on international destinations, travel trends, and regulations..
- Suggest suitable travel options to best fit client needs.
Company industry:
Travel Agency

Partner/Head of Business Operations

October 2022 - August 2024

Lavish Events Organizers LLC

Dubai, United Arab Emirates

October 2022 - August 2024

Conceptualized events ideas.
Negotiate with possible partners, sponsors and investors.
Managing and improving all internal business operations.
Developing and implementing long-term operational
strategies that align with the organizations overall goals and
objectives.
Oversees the planning and execution ofevents for businesses
and organizations.
Plan and coordinate accommodations, venues, staffing,
catering, transportation, and equipment for sound or video.
Manage the budget and negotiate pricing with various
vendors.
Working with other departments within the organization is
necessary to determine details such as the goal ofthe event
and number ofguests.
Responsible for understanding all requirements for the event,
including budget and time constraints.
Responsible in checking on the various departments,
coordinate backup plans, resolve problems, and create reports
to determine areas that could improve for future events.
In charge ofeverything from hiring and managing staff, to
coordinating details, determining budgets, and negotiating
venue fees.
plan everything on paper, hire staff, assign work, oversee said
work to ensure a schedule is kept, and resolve issues that
develop.
Company industry:
Accounting
Job role:
Design, Creative, and Arts

Insurance Adviser

March 2018 - October 2022

Al Futtaim - Orient Insurance

Dubai, United Arab Emirates

March 2018 - October 2022

Research and source potential clients and build long-term relationships with them
Cold calling and emails to potential clients to prospect and set up appointments/meetings accordingly
Prepare illustrations and forms for presentation
Persuade prospective clients to engage in a phone conversation and/or meeting to discuss insurance products
Advise clients on the insurance policies that best suit their needs
Customize insurance programs to suit individual clients
Explain the benefits and risks of the policy
Fill-out and submit applications, issue quotes, maintain client records and prepare reports
Keep abreast of industry and market trends and best practices
Company industry:
Insurance & TPA
Job role:
Sales

Administrator and Sales Coordinator

December 2016 - January 2018

Medtra General Trading

Dubai, United Arab Emirates

December 2016 - January 2018

Processing a high volume of product orders.
Processing invoices for all sales transactions
Checking prices and contracts are up to date.
Reporting monthly sales results to the sales team.
Supporting the sales force with general operations to help reach the team’s objectives
Communicating internally on important feedback from customers.
Processing staff timesheets.
Dealing with and responding to high volumes of emails.
Procuring product that can add to product line
Finding leads of prospective clients
Calling prospective clients to set up meeting.
Responsible for designing and making sales proposal.
Company industry:
Medical & Healthcare Equipment
Job role:
Administration

Senior Administrator and Digital Marketing Executive

May 2015 - December 2016

Camali Clinic Child and Adolescents Mental Health Clinic

Dubai, United Arab Emirates

May 2015 - December 2016

To use departmental computer systems to organize and book clinic appointments, in accordance with local protocols/procedures.
To liaise with clinicians, other teams/departments and units regarding all aspects of the clinic administration.

To act as clinic receptionist during relevant clinic sessions and assist patients and clinicians accordingly.
To answer telephone calls and address inquiries accordingly and appropriately.
To register patient demographic and clinic information on the departmental computer systems in accordance with local procedures/protocols, ensuring the completeness and accuracy of data entered, and resolving discrepancies where appropriate.
To send standard letters, forms and questionnaires to patients, their relatives and health professionals as required and in accordance with local protocols/procedures.
End-to-End execution of marketing projects and campaigns, including ideation, creation of collaterals, distribution of collaterals in various media and measurement and analysis of impact
Execution of Social Media Marketing efforts
Creation and execution of SMS and Email based marketing campaigns
Continuous review and active management of website and other online assets
Company industry:
Other Healthcare Services
Job role:
Administration

Sales Executive and Digital Marketing Executive

December 2013 - May 2015

Ubrik Media

Dubai, United Arab Emirates

December 2013 - May 2015

Responsible in qualifying leads for appointment setting.
Responsible in researching conferences, exhibitions, and industry/ networking events to meet new prospects.
Assist Business Development team with day-to-day client interactions either in person, phone or through e-mail, with Excel Reports and PowerPoint presentations pre-sale and post-sale
Liaise and diligently follow-up with Ubrik Media Vendors for status reports and results
Campaign Management: Ensure that campaigns are trafficked and managed effectively and efficiently, work with sales to optimize where possible. Ensure campaigns deliver in full by contracted date. Manage simple campaigns.
Provide sales and clients with the up-to-date specs for all creative types. Advise clients where adverts not to spec, and recommend how they should amend.
Company industry:
Marketing
Job role:
Marketing and PR

Call Center Agent/Sales Associate

September 2010 - August 2013

MANULIFE FINANCIAL

Manila, Philippines

September 2010 - August 2013

Answer calls promptly and professionally. Find and set appointments with prospective clients through a combination of referrals from existing clients, personal marketing and aggressive lead follow-up. Responsible in sending out Information Package for Life and Health & Dental products. Helps in increasing the sales for Life and Health & Dental products. Coordinates with Licensed Insurance Advisor for a possible sale. Responsible in making sales via phone calls. Deliver prepared sales talks, reading from scripts over the phone. That describes products and benefits of the Insurance, in order to persuade potential clients to purchase the said Insurance product. Performs data entry of client
Company industry:
Financial Services

Education

Bulacan State Univesity

July 2008

July 2008

Bachelor's degree, Electronics and Communications Engineering

Philippines

Skills

Digital Marketing

Expert

Telesales

Expert

Administrative

Expert

Marketing

Expert

Sale Negotiation

Expert

Negotiation

Expert

Problem Solving

Expert

Digital Marketing

Intermediate

Customer Service

Expert

Sales

Expert

Administration

Expert

RESEARCH

Expert

BUSINESS DEVELOPMENT

Expert

MICROSOFT POWERPOINT

Expert

CAMPAIGN MANAGEMENT

Expert

COORDINATING

Expert

COLD CALLING

Expert

PLANNING

Expert

IDEATION

Expert

EXHIBITIONS

Expert

INSURANCE POLICIES

Expert

Microsoft Office

Expert

Secretarial

Intermediate

Market Research

Expert

Marketing Research

Expert

Marketing Strategy

Expert

Marketing

Intermediate

Sales Representatives

Expert

PowerPoint

Expert

MS-Word

Expert

Graphic Design

Intermediate

Social Media Marketing

Intermediate

Call Center

Expert

ACCOUNT MANAGEMENT

Intermediate

CONTRACTOR LICENSE

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

EVENT PLANNING

Intermediate

LEAD GENERATION

Intermediate

BUSINESS OPERATIONS

Intermediate

CERTIFIED PLANNER

Intermediate

COMMUNICATIONS

Intermediate

ELECTRONICS

Intermediate

LEADERSHIP

Intermediate

OPERATIONS

Intermediate

SELF MOTIVATION

Intermediate

TELECOMMUNICATIONS ENGINEERING

Intermediate

MICROSOFT EXCEL

Intermediate

MICROSOFT WORD

Intermediate

PRESENTATION SOFTWARE

Intermediate

Languages

English

Expert

Tagalog

Expert

Training and Certifications

Certifications
UAE Driving License
UAE Driving License

Hobbies and interests

Camping
Watching Movies
Traveling
Cooking