Patient Service Coordinator/ Receptionist/ Customer Care
Clemenceau Medical Center
Total years of experience :6 years, 8 Months
1. Meet daily with the nurse in charge to clarify any additional responsibilities or delegated tasks
2. Keep nursing station tidy and ensure that unit clinical and stationery supplies are maintained to a
satisfactory level of the unit
3. Order Consumables and maintain consumable list
4. Follow up on pending orders
5. Check all patients rooms prior to patients admission as per the check list
6. Assist the care team
7. Comply with hospital operating policies and procedures
8. Update data and maintain confidential records and files
9. Send & receive correspondence
10. Maintain procedures manual to ensure consistent performance of routines
• Meet and greet tenants/clients/brokers
• Assist and support on all related queries
• Register customer requests for new projects, leasing, freehold and on upcoming projects
• Handle customer complaints and resolve issues.
• Handle CRM by keeping a track and following up on the CRM tickets
• Create and handle new lease agreements for residential and commercial units
• Create Broker agreements and assist them with enquiries, agency registration, reviewing commission invoices, issuing NOC’s for advertisements
• Responsible for all the payment transactions on SAP software
• Prepare the daily leasing transaction reports and cash reports
• Deal with counter renewals, online renewals and termination of the lease agreement
• Coordinate with the legal, operations, violation, maintenance and finance department
• Assist the sales team with sales enquiries
• Prepare the minutes of the meeting
• Coordinate with courier services
• Administration, documentation and filing
• Responsible for the agenda of the Head of Strategy.
• Organize and book the meeting rooms for internal and external meetings
• Coordinate with the PA’s of the clients and internal CEO’s in order to schedule meetings
• Prepare agenda’s
• Note down minutes of the meeting, circulating it to the team and following up on the action plan.
• Handle purchase requisition, employee expense report on oracle system and prepare invoices
• Assist the team in preparing presentations
• Follow up with the Strategy Managers and update presentations
• Keep a track of the initiatives of each Business Units and updating the Strategy Head
• Conduct market research and prepare competitive briefing for each sector and circulating it to the respective managers.
• Documentation and Filing
• Greet and assist customers
• Direct calls and respond to queries
• Documentation of files received from typing centers
• Update data and maintain confidential records and files
• Send & receive correspondence
• Maintain procedures manual to ensure consistent performance of routines
Belgaum, Karnataka