Sales & Marketing Executive/ Customer Service & Property
Zaxis Consulting
Total years of experience :7 years, 8 Months
Sales & Marketing Executive/ Customer Service & Property Management (UAE & LONDON)
(Booking.com, Expedia, Agoda, Airbnb, TripAdvisor, Mister B&B,
Rentals United, Home Togo and Homelike)
• Answering phone calls and inquiries.
• Responding to email inquiries and assisting live chat inquiries.
• Managing complaints from the customer and tenants.
• Managing properties and be able to comply all tenants needs.
• Answered and Managed to solve the complaints from the guest.
• Develop and maintain relationships with new clients to ensure
compliance.
• Managed to hit the target %75 of the monthly sales.
• Outbound calling for collecting payment from the guest.
• Rent Collections (Cash or Bank Transfer).
• Following up the clients thru phone calls, WhatsApp & email.
Receptionist/ Customer Service Representative/ Sales Associate
➢ Answering phone calls and email inquiries and redirect to concerned person if required
➢ Assisting and Responsible of the complaints
➢ Develop and maintain relationships with new clients to ensure compliance
➢ Managed to hit the target 75% of the monthly sales
➢ Outbound calling to offer special promos (Trainings and Workshops)
➢ Assisting clients, walk-in /walk-out protocol and toured them around the centre
➢ Booking an appointments and reservations of the clients
➢ Handling social media marketing (Instagram and Facebook)
Administrative Assistant/ Accounts
➢ Prepares monthly admin payroll and facilitators accounts
➢ Prepares Invoice and Quotation and LPO’s using Sage50 Accounting
➢ Financials- Responsible for Revenue and Gross Profit targets
➢ Processing the payments for utilities and other billing statements (Bank Transfer and Cheque)
➢ Receiving payments (Cash, Credit or Debit Card, Bank Transfer or Cheque)
➢ Responsible of handling the sales and deposited at the bank at the end of the day
➢ Monitors the petty cash fund and for replenishment
➢ Processing the flight reservations of the International Facilitators
➢ Prepare Day End Report and send out to the team
➢ Prepares and Monitoring the inventory stocks