Customer Service Administrator
SAAS DAARI POULTRY TRADING
Total years of experience :6 years, 6 Months
Timely response to customer queries and concerns;
Cold callings; Selling & promoting products;
Maintaining accurate records of all customer interactions and inquiries.
Resolving problems related to customer orders, including tracking and investigating issues.
Regularly updating and maintaining the customer database with accurate information.
Assisting with ecommerce-related tasks, such as order processing, product listings, and website maintenance.
Providing support and guidance to customers navigating the ecommerce platform.
Providing information to customers.
Monitoring sales performance.
Closing sales deals.
Keeping a record of calls and relevant details.
Updating customer details
Handling customer complaints.
Collecting and analyzing customer feedback
Punching orders and liaising with kitchen and
logistics
Managed large amounts of incoming phone calls
Generate sales leads
Identified and assessed customers’ needs to achieve
satisfaction
Built sustainable relationships and trust with customer
accounts through open and interactive communication
Meet personal/customer service team sales
targets and call handling quotas
Handle customer complaints, provide appropriate
solutions and alternatives
developed 48 hours follow up system to ensure
customer retention
Keep records of customer interactions, process
customer accounts and file documents
Receive shipping Requests and Confirm the
place and time Of receiving the product.
Ensure transportation and delivery operations
Ensure that the stores receive the products.
Examine and receive receipts from the store
and deliver them to the accounting office
Receiving purchase requests.
Sourcing Negotiating and Evaluating suppliers.
Maintain and update Suppliers' information
Ensured maintenance of training supplies and equipment
Provides support and consultation to managers to
Assist in identifying training program requirements
and provide associated training reports.
Coordinates training programs, and customer
communications, and analyzes training data.
Ensures effective administration of training
processes and policies.
Assured an efficient referral and admission process
Developed annual plans and activities as needed
Maintained facility physical environment at a high
level
- Participated in the organizing of the 7th Graduate and Scientific Research Conference