Customer Representative
Teleperformance Company
مجموع سنوات الخبرة :1 years, 1 أشهر
A busy work place that intends to put professionalism all the time.upervisore always tells us to pay Attention to every single Detail. and also requires Critical Thinking in order to solve customers problem.
To promote product effectively
•Demonstrate and explain products, methods, or services in order to persuade customers to purchase products or utilize services.
•Identify interested and qualified customers in order to provide them with additional information.
•Keep areas neat while working, and return items to correct locations following demonstrations.
•Practice demonstrations to ensure that they will run smoothly.
•Prepare and alter presentation contents to target specific audiences.
•Provide product information, using lectures, flyers, charts, and/or slide shows.
•Provide product samples, coupons, informational brochures, and other incentives to persuade people to buy products.
•Sell products being promoted, and keep records of sales.
•Set up and arrange displays and demonstration areas to attract the attention of prospective customers.
•Wear costumes or sign boards and walk in public to promote merchandise, services, or events.
•Instruct customers in alteration of products.
Provide comprehensive and quality customer care at all times.
•Apply learned knowledge and procedures when servicing customer queries.
•Communicate effectively and efficiently with internal and external customers.
•Ensure customer satisfaction in all transactions.
•Use all available tools to research for resolutions for customer issues.
•Ensure validity and confidentiality of client / customer information.
•Productivity
•Strictly follow procedures and requirements outlined in addressing customer issues / requests.
•Meet outlines performance goals and targets (i.e. quality, productivity, schedule adherence, etc.)
•Improve quality standards at all times.
•Account Responsibility
•Continuously be updated on new information regarding the customer being handled.
•Learn client’s website, policies, procedures and back - end systems that may be used for email, product awareness, shipping, back order information, and other related areas.
•Be constantly updated with rules and regulations that have direct impact to clients / customers.
•Document customer issues and identified solution.
•Ensure attendance in client related training sessions.
•Management Support
•Ensure attendance in General Meetings conducted by Operations Management.
•Perform other duties as assigned.
Bukidnon State University is an outstanding school it challanges your Effective leadership and management. You will also improve your good communication skills. Planning and research skills are also a must because they aim that an individual will have resilience self-management. They mold you to characterized student for you to be relevant on work.
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