Ria Hussain

I worked in a fast paced and busy gym environment, where every day was different and every member is unique. I strive for fantastic communication and member satisfaction. I am very confident when speaking with members and gaining new clients each week. My role consisted of training clients 1-2-1, coaching them through their nutrition, creating bespoke training plans for them inside and outside the gym, performing Health MOT consultation (this includes taking bloods for glucose tests), teaching big group classes with ease as well as cleaning and maintaining high club standards throughout my shifts. I am very organised and efficient with timing. I enjoy being around people and liaising with my colleagues and management.

This role consisted of me being very self-driven and constantly on the go in order for me to succeed. I am surrounded by people throughout the day which is the ideal situation for me as I am always learning to adapt to every situation. This environment also teaches me how to react quickly and efficiently under pressure. My role is entirely client based, therefore I am forever finding ways to satisfy my client’s needs and goals and aiding them on their way to achieving these. This is a very active role which keeps me alert and focused at all times.

My role consisted of being extremely self-driven and organised. I constantly liased with my colleagues, especially my management team, with whom I worked very closely alongside. We specialised in finding apprenticeship roles in specifically IT and engineering companies, as well as training and qualifying potential candidates. I created databases and tracking sheets using Excel as well as booking travel and overnight stays for the apprentice’s training. I regularly audited company procedures, practices and documents to identify possible weaknesses or risk.

I worked in a very demanding environment, prioritising food and beverages ensuring all orders are dealt with quickly and consistently. I have excellent communication skills with the ability to communicate with customers and employees at all levels. I confidently deal with figures on a daily basis from handling till transactions, to cashing up the tills and banking the money. I am responsible for the petty cash, paying contractors to carry out works within the shop, for example, window cleaning, equipment repairs. I am highly efficient with customer service, meeting and greeting customers and have built up close relationships whilst also handling complaints. I work well under pressure and to tight deadlines, ability to monitor work loads, achieving daily income targets set by management, assisting management with shift rotas and weekly targets. I am responsible for opening and closing the store. I work well in a team and also work well on my own initiative. I am also responsible for the training of new employees.