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Ria Leanni, customer relations executive

Ria Leanni

customer relations executive·Cara Jewelers

United Arab Emirates

Bachelor's degree, Marketing

Work experience

Total years of experience: 18 years, 4 months

customer relations executive

December 2024 - Present

Cara Jewelers

Dubai, United Arab Emirates

December 2024 - Present

Customer Engagement: Greet customers warmly and provide personalized assistance, ensuring a luxurious and welcoming shopping experience.
Product Knowledge: Develop in-depth knowledge of Cara Jewellers’ product lines, including diamonds, gemstones, and custom jewelry, to assist customers effectively.
Sales Support: Assist the sales team in closing deals by building trust and rapport with customers.
Customer Feedback: Gather and report customer feedback to enhance products and services.
Complaint Resolution: Address customer complaints professionally, ensuring prompt resolution and maintaining customer satisfaction.
Relationship Management: Build and maintain strong, long-term relationships with customers to encourage repeat business.
Administrative Tasks: Manage customer records, process payments, and assist with inventory management.
Communication: Coordinate with other departments to ensure seamless service delivery and customer satisfaction.

Company industry:
Retail & Wholesale
Job role:
Sales

Admin Coordinator in Finance Department / Accounts Receivable

October 2021 - February 2024

Al Sraiya Sercurity Services

Doha, Qatar

October 2021 - February 2024

Assist in various financial tasks such as accounts payable/receivable, budget tracking, and expense reporting. Maintain accurate financial records, including invoices, receipts, and financial reports.

Company industry:
Security & Fire Systems

Customer Sales Representative

May 2018 - May 2021

Pru Life UK Philippines

Makati City, Philippines

May 2018 - May 2021

Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience
Developed and implemented a customer service policy that improved customer service and resulted in an increase in customer satisfaction
Developed customer service scripts to ensure consistent customer service across all customer service channels
Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
Developed and implemented a customer service survey that identified customer service issues and allowed for quick resolution of customer complaints
Processing client policy modifications based on the data given

Company industry:
Financial Services
Job role:
Finance and Investment

Customer Service Representative/ Sales Advisor

December 2018 - January 2021

Pru Life UK - PH

Makati City, Philippines

December 2018 - January 2021

Analyzed customer service data to identify and address customer service issues. Developed and implemented a customer service policy that improved customer service and resulted in an increase in customer satisfaction

Company industry:
Insurance & TPA

Executive Administrative Assistant

September 2014 - December 2016

Cherwell Carpentry

Dubai, United Arab Emirates

September 2014 - December 2016

• General office administrator, record keeping, answering phone calls, booking appointments, managing information through the use of database, raising purchase orders and invoices, helping maintain the accounts, bills settlements and ordering stocks.
• Paying staffs salaries and helping with the adherence to Department of Economic Development regulations, visa, and insurance renewals.
• Marketing, advertising and public relation scope of the business.

Company industry:
Architecture
Job role:
Administration

Hostess Server

October 2012 - August 2014

Movenpick Hotel Jumeirah Beach Road

Dubai, United Arab Emirates

October 2012 - August 2014

• Check with phone reservationists, or answering machine messages to assure that all reservations are noted.
• Check with manager to assure there are no large or private parties that are not know about.
• Plan out the seating chart and organize the reservations.
• Attends to guest’s queries / complaints and coordinates activities of dining room personnel to ensure prompt and courteous service to patrons is met.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Executive Assistant

May 2010 - June 2012

Anya Trading Enterprise

Woodlands, Singapore

May 2010 - June 2012

• Supervises and coordinates activities of workers engaged in customer service activities
• Plans, prepares, and devises work schedules, according to budgets and workloads.
• Resolves complaints and answers questions of customers regarding services and procedures.
• Prepares, maintains, and submits reports and records, such as budgets and operational and personnel reports.

Company industry:
Personal Care Centers
Job role:
Administration

Sales Coordinator

May 2010 - May 2012

Anya Trading Enterprise

Woodlands, Singapore

May 2010 - May 2012

Prepares, maintains, and submits reports and records, such as budgets and operational and personnel reports. Prepares, maintains, and submits reports and records, such as budgets and operational and personnel reports.

Company industry:
Personal Care Centers

Hostess / Server

May 2005 - March 2010

Italianni's Restaurant

Makati City, Philippines

May 2005 - March 2010

• Implements marketing and advertising campaigns by assembling and analyzing sales forecasts; preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations; updating calendars.
• Supports sales staff by providing sales data, market trends, forecasts, account analyses, new product information; relaying customer services requests.
• Researches competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising; maintaining research databases.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Marketing and PR

Education

Colegio de San Juan de Letran

October 2010

October 2010

Bachelor's degree, Marketing

Philippines

GPA (percentage): 87%

GPA (percentage): 87%

Colegio de San Juan de Letran

March 2010

March 2010

Bachelor's degree, BS Major in Marketing

Philippines

Skills

ACCOUNTS RECEIVABLE
Intermediate
ACCOUNTS RECEIVABLE
Intermediate
ACCOUNTS PAYABLE
Intermediate
ACCOUNTS PAYABLE
Intermediate
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
COOKING
Expert
COOKING
Expert
CUSTOMER SATISFACTION
Intermediate
CUSTOMER SATISFACTION
Intermediate
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
FOOD SAFETY
Expert
FOOD SAFETY
Expert
INVOICE PROCESSING
Intermediate
INVOICE PROCESSING
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MFG/PRO (ERP)
Expert
MFG/PRO (ERP)
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert

Languages

English
Expert

Training and Certifications

Training
Proper Customer Handling and Telephone Etiquette
Movenpick Hotel
May 2014
Basic Food Hygiene
Movenpick Hotel
May 2013

Hobbies

  • Playing the guitar
  • Browsing the Internet
  • Cooking