Customer Service & Call center Manager
NGI
مجموع سنوات الخبرة :24 years, 4 أشهر
Managing Customer service & call center
Transformation & Call Center Operation (Inbound & Outbound)
• Directly supervising day-to-day performance of the staff and handling all needed coaching.
• Assist in hiring and coaching as well as taking corrective actions in all matters related to the staff, in coordination with managers, quality assurance, training manager and technical support.
• Managing AD staff
• Motivate staff
• Appraisals
• Al HR related issues to be handled with fast solutions
Providing Technology solutions
