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Riad Youssef, Customer Service & Call center Manager

Riad Youssef

Customer Service & Call center Manager

NGI

Location
United Arab Emirates - Dubai
Education
Diploma, High school
Experience
24 years, 4 Months

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Work Experience

Total years of experience :24 years, 4 Months

Customer Service & Call center Manager at NGI
  • United Arab Emirates - Dubai
  • My current job since February 2014

Managing Customer service & call center

Assist Manager Call Center Operation at Emirates NBD Bank ( ENBD ) Tanfeeth
  • United Arab Emirates - Dubai
  • November 2005 to January 2014

Transformation & Call Center Operation (Inbound & Outbound)

HR Officer at Human Soft
  • United Arab Emirates - Dubai
  • January 2004 to October 2005

• Directly supervising day-to-day performance of the staff and handling all needed coaching.
• Assist in hiring and coaching as well as taking corrective actions in all matters related to the staff, in coordination with managers, quality assurance, training manager and technical support.
• Managing AD staff
• Motivate staff
• Appraisals
• Al HR related issues to be handled with fast solutions

Supervisor at Koohiji Group
  • United Arab Emirates - Dubai
  • January 2000 to December 2003

Providing Technology solutions

Education

Diploma, High school
  • at Ahmed Bin Hanbil school
  • July 1992

Specialties & Skills

Quality Assurance
+Endorse 2
Transformation
+Endorse 2
Call Center Development
+Endorse 2
Customer Service
+Endorse 2

Languages

Arabic
Native Speaker
English
Expert

Memberships

Institute of Leadership and Management
  • Nil
  • December 2011

Training and Certifications

ILM - Level 2 (Certificate)
Date Attended:
December 2011
Valid Until:
January 9999
FOTL (Training)
Training Institute:
Tanfeeth
Date Attended:
December 2013
Duration:
20 hours
Lean for Managers (Training)
Training Institute:
Tanfeeth
Date Attended:
May 2012
Duration:
60 hours

Hobbies

  • photography
    Expert in using PS