رياض عرفاوي

• Customers service: use selling techniques with good quality and Customer Service (Excellent)
Consulting and assisting customers.
• Presenting and explain products and explain products and terms and conditions to customer complains.
• Responsible in creating to make the clients satisfaction.
• Achieving target with high customer service quality.
• Highly rated on customers surveys (TNPS)
• Handling customer complain and resolving their technical issues
• Selling additional accessories (gross selling)
• Resolving the technical issues
• Managing shop stock
• Making sure that all Health and Safety procedures are adhered to.
• Completing all administrative tasks and updating records.
• Using Word & Excel to write reports and create invoices.
• Supporting the store team and manager to increase revenue streams and profit targets.
• Providing a friendly and helpful service to customers.
• Maintaining high standards of presentation and cleanliness across the store.
• Demonstrating good product knowledge to customers on key promotions and offers.
• Providing cover in other areas during periods of holidays and sickness.
• Approaching customers that may require assistance if you are on the shop floor.
• Carrying out stock replenishment.
• Ensuring all areas of the store remain tidy at all times

• Responsible in making day to day report.
• Must maintain a customer oriented environment.
• Responsible for the exposition of the shoes in the shop window
• Responsible to check the missing size
• Visual reposition: double check
• Maintaining coordination: fixe the shop and if there is something finished try to change with communication with the coordinator
• Products knowledge
• Customers service: use selling techniques from the entrance until the end
• Occasionally having to work in the company call centre.
• Ensuring all telephone calls are answered within a 15 second time frame.
• Using Word & Excel to write reports and create invoices.
• Maximizing every sales enquiry
• Dealing with customer enquiries by telephone, email, letter or face to face
• Handling Cash and Credit Card Transaction in a daily basis.
• Ensure all the new product has been promote commercially.
• Make sure all merchandise and display are accurate in selling area according to planogram.
• Ensure individual and monthly target.
• Controls the stock levels and manage the re-ordering process when stocks are low.
• Maintain all files in soft and hard copy according to company policy.
• Make sure all customers provide the excellent customer service.
• Ensuring that a customer’s problem is brought to a satisfactory conclusion.
• receiving replenishment or new collection and do the necessary merchandizing

● Responsible greeting to the customers
● Responsible to making check in and checkout
● Make reservation and sell other service of hotel
● Confirm customer information transmit that information to the other department
● Improve and maintain relationship with customer
● Responsible for guest reservations, monitoring guest emails and email inquiries, including assisting current and future guest local travel arrangements
● Ability to work under pressure and manage and resolve guest issues or complaints
● Direct experience with maintaining reservation system, room assignment and processing hotel documents
● Coordinating conference and meeting space areas based on the requirements and handling event planning issues.
● Made sure that credit cards being offered by clients for payments are valid.
● Issued room keys to guests and made certain that keys issued are correct.
● Introduced amenities and services to guests for their information and guidance.
● Encoded and organized pertinent information and data into the computer
● Recorded the expenditure of the guests and added it to the guests' bill of payment.
● Collected payment from guests during checking out and made sure they leave the premises safely.
● Assisted visitors and guests registered in the hotel.
● Guaranteed guests of a full hospitable service that would entice them to visit the hotel again
● Answered phones, booked reservations, respond to emails and electronic reservations.
● Kept records of occupied rooms and guests' accounts.