Sales Associates
RETAIL ARABIA INTERNATIONAL
Total years of experience :17 years, 0 Months
Assist and guide customer to look for the toys they want to buy.
Help and explain the products how it works to the customer and to their kids.
With enthusiasm and a genuine passion for the toys they work with.
Dedicated to giving our customers an enjoyable visit, and help make their shopping experience something to remember.
Forefront of delivering the memorable experience that makes Hamleys so special to our visitors. With skills in customer service, demonstration and merchandising,
Demonstrate and promote the new toys, bringing products to life.
Advised to all customer after making payment, about the policy of exchange.
• CUSTOMER SUPPORT / TECHNICAL SUPPORT
VIRGIN MOBILE USA at RESULTS MANILA PHILIPPINES
September 2011 to April 2014
Job Description:
- Answer calls, emails and chat from customer and assist them on their concern regarding on their account, billing and technical problem.
- Doing step by step troubleshooting on their technical problem and connection, account technical problem over the phone, email or chat.
- Provide better and clear solutions on customer's problem.
- Communicate via email if the customers concern was not resolve via phone call or chat.
- Doing a follow up email if there's no email was received from customer.
- Doing extra miles and customer satisfaction.
• CUSTOMER SERVICE REPRESENTATIVE
U.S. AIRWAYS at ALORICA PHILIPPINES
August 2009 to September 2011
Job Description:
- Answer all escalations from front line agents regarding their travel experience.
- Provide better and clear solutions on customers travel problems.
- Supervise new and tenure agents to assure quality standard of customer service.
- Coordinate with suppliers (airlines, hotels and cars) on how to solve the customer's issues on their travel and vacations.
- Participate on daily, weekly and monthly account and huddles/meetings to keep abreast of the latest trends and issue.
- Provide coaching to agents who provided wrong information to customers to prevent future occurrences.
- Conducts team huddles to disseminate feedbacks from the customers.
- Conducts call listening to ensure the quality of calls handled by agents.
• CUSTOMER SERVICE REPRESENTATIVE
AVON U.S. at WNS PHILIPPINES
February 2007 to July 2009
Job Description:
- To process sales transactions and assist customers in a prompt, courteous manner. Maintain a neat and clean work area. Comply with company policies and procedures.
- Perform returns and exchanges for customers within the 14 day return policy guidelines and check for all related accessories with merchandise return.
- Handle routine customer complaints or problems regarding merchandise.
- Perform other duties as needed and directed by management.
- Good understanding and execution of all payment procedures.
- Assist in the answering of telephone calls and follow phone etiquette.
SECONDARY DELA SALLE ARANETA UNIVERSITY, PHILIPPINES 1997-2002 Malabon City, Philippines
COLLEGE UNIVERSITY OF THE EAST PHILIPPINES, BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION Major in MANAGEMENT 2002-2006 Caloocan City, Metro Manila, Philippines