richa gupta

Responsible for Business development and assisting the clients in fulfilling their hiring needs within the MENA region. Mostly focusing in aviation industry, banking, IT/telecom. Worked mostly as a generalist.

Reasons for leaing : the company closed down 8 offices in the region, all new recruits less than three month and not on company visa were asked to leave

 Responsible for New Business development.
 Responsible for head hunting at senior & middle management for banking professionals.
 Responsible for managing accounts & relationships with existing clients

 Handled recruitment assignments for IT & ITES companies like ITC Infotech, Dell International, Progeon (An Infosys & Citigroup Company), Wipro Spectramind.
 Worked closely with the training and development group in designing training courses to meet the requirements of the IT & ITES industry.
 Managed a team of four recruitment coordinators. Also engaged in business development by brining in new customers, headhunting and enabling the team of coordinators to complete the whole recruitment cycle.

Managed a team of 13 CSr for all call centre needs for Zurich financial services

 Handled customer relationship management for Jaldi.com using Talisma. Talisma is an e- CRM tool for assessing customer feedback and analyzing it.
 Was responsible for content development for www.jaldiecare.com. Jaldiecare.com was an ecrm portal of Jaldi e-commerce Pvt. Ltd. It was a part of Jaldi’s diversification attempt into providing Call centre services to its customers.
 Product manager for Jaldi-in-a-box. It was software directed towards small and medium enterprises, which would help them in web enabling their businesses with minimum investment.
 Responsible for co-ordination with various teams for processing the orders received over the site. This involved coordination with the product team, vendors and the distributors.
 Led a team of 8 telemarketing executives for marketing Jaldi.com.

 Coordinator for FMS at GE Capital Services India (GECSI)
 Managing ISO 9002 & Audit Process for GECSI.
 Vendor Management & Asset Management.
 Outsourcing Personnel for FMS at various sites for Wipro.