IT Coordinator
NTC
Total years of experience :9 years, 5 Months
-Maintaining availability and processes of ERP Server
-Monitoring Backups and testing of restored database of ERP system
-Managing Helpdesk system and Internal Email for Head office and Sharjah Branch
-Managing External Email accounts through Etisalat mail service
-Maintaining VPN and remote connectivity of all the Branches
-Daily monitoring of Anti-virus server and status for end-users
-Assisting Technicians for network-related issues in deploying and installing new MF Printers to the customer
-Coordinating with Samsung Technical Support Department for customer’s issues and Claims processes
-Visiting customers for troubleshooting of network-related issues of MF Printers
-Troubleshooting LAN/WAN network connectivity, hardware and software issues of workstations on all office branches
-Preparing workstation for new employee and installing necessary softwares
-Configuring and troubleshooting of Microsoft Outlook
-Reports to GM with regards on the processes and progress within IT department on a day-to-day basis
-Managing and Troubleshooting Time Attendance devices for all the branch.
-Creating user profile and generating time attendance of all employees
-Installing Firmwares, Updates, Drivers and Solution of Samsung MF Printers
-Maintaining inventory for IT Department properties and preparing list for disposal of devices.
-Processing application and requests of company’s account in Etisalat and Du
-Troubleshooting workstations and network connectivity problems
-Software installation, configuration and update for 100 end-users
-Adding new work stations to the domain
-Preparing and installation of required softwares for new workstations
-Configuring and troubleshooting network issues on printers and scanners
-Checking network connectivity and observing CCTV cameras and Temperature alerts
-Provide helpdesk support to end-users
-Installation of Operating System (Windows)
-Basic troubleshooting of Microsoft Outlook issues and mail archiving
-Preparing lists of IT products that needs to be purchased and replaced
-Collecting, retrieval and replacement of old IT products from the users for proper disposal
-Contacts and follow-up suppliers for company’s IT products purchase orders and deliveries
-Reports to manager regarding processes and progress in IT department on a day-to-day basis
-Doing maintenance for IT properties and updating of IT inventory daily
-Collecting and comparing quotations from suppliers in preparation of purchasing new IT products
-AD-HOC IT support and troubleshooting on company events and big meetings
-Measuring the coverage, capacity, and QoS of a mobile radio network
-Gathering of data using specialized electronic software which connected to UE
-Improving signal strength, intensity and quality through RF tuning and optimization
-Analyzing data gathered from PRE drivetest and making reports for better results
-Making reports for POST drivetest and checking for improved signal strength
-RF signal optimization in-building system (IBS)
-Reports to manager for proper scheduling of cell sites and area that needs to be tuned or optimized
-Assigned on Technical Department
-Monitoring of Audio Modulation
-Technical and Audio Personnel
-Reports to Audio Engineer about the problems and issues that needs to be solved
5 years total of studying Bachelor of Science major in Electronics and Communication Engineering. We started analyzing, planning and implementation of our project when we reached 3rd year. Making Laboratory experiments in Logic Circuits, Electronics Circuits troubleshooting and configuration. On our last year in study, we started our projects in Telecommunication namely planning and optimization of RF signal, 3GPP layout and Communication laboratory experiments.